Problem transaction with member

[rancor]

Here we go again.. I suppose this is as good a place as any. I'm having a transaction dispute with a forum member here who shall remain nameless unless he decides to chime in to prevent any prejudices for or against him. We cant seem to come to an agreement that we can both agree on, so I bring the problem here.

Said member ordered 3 posters from me as a proxy service. I received the posters in flawless condition and shipped the posters in the tubes they arrived in rubber banded together, wrapped in plastic, and then wrapped again in bubble tape. I shipped them via EMS to his location and claimed the value as 2200 yen, although the value was closer to 9000 yen. The buyer didn't ask me to do this, but as I know UK buyers are charged excessive amounts for imports I did it on my own free will as a favor. This is my fault, and this probably works against me in this dispute. Well - of course the packages arrived damaged. They look like they've been run over by a bicycle, and as you can imagine they don't look so good now. Two are damaged, and one is unscathed. According to the buyer, this is 100% my fault and I now own him two new posters as well as shipping charges, etc. He hasn't attempted to make a claim with EMS and instead insists that I am 100% responsible for the damage. I offered a 100% refund for the two damaged posters as well as a bit extra, and he can take up the rest with EMS for a shipping refund and/or the 2200 yen, but he wants more. We have come to an agreement that whatever forum members here decide is what I will do.

Oh, and as he's made sure to make clear to me three times in three separate messages that his daddys a lawyer so careful what you write.

[dcharlie]

Oh, and as he's made sure to make clear to me three times in three separate messages that his daddys a lawyer so careful what you write.

seems like a fair resolution on your part- you're offering the cost of the damaged goods. What exactly is his daddy going to sue you for?

*baffle*

[austere]

They look like they've been run over by a bicycle, and as you can imagine they don't look so good now.

LOL! I wonder how this happened. Only in the UK...

his daddys a lawyer so careful what you write.

This is why I avoid the direct sales trade, I prefer to choose who I want to do business with. I wish people would treat each other with at least more understanding, these things happen all the time. Show some class, nameless dude, rancor is a top bloke!

[rancor]

There hasn't been the threat of a lawsuit, just "my dads a lawyer and he says its your fault 100%". Did I mention that my dads a lawyer? My dad - the lawyer, says...

[Neith]

I took Rancor's offer and he purchased three posters for me, a large dodonpachi poster, large deathsmiles and a small espgaluda II.
When they arrived the tubes for for the two large posters were impacted and the posters are ruined. They have vertical rumpled track parks along the entire poster, they are now worthless and look horrible.

The reason they were damaged is because they were packaged inadequately. The tubes for these two large posters are extremely thin, and not meant to withstand shipping. In his post above he says cave shipped them in a box and that he would buy postage tubes. He neither bought the postage tubes or thought to ship them in a box. He took the 3 poster tubes, put an elastic band around them and put them into a single sleeve of bubble wrap.

here is what he said above:

"Your posters arrived today! They came in a ridiculously sized box, so I'm going to need to get out today or tomorrow and find some poster tubes. Hopefully I can get these out to you tomorrow or Thursday."

Cave shipped them in a box for a reason. The tubes are barely thicker than a toilet roll. I have a postage tube right here, it is at least twice as thick.

The total cost of the posters was 4700 yen. I sent him a total of $110. As it stands I paid $110 for a 700 yen poster.

He wants me to claim the money from the post service. He valued the items at 2200 yen which is less than half the value.

I told him it is only fair if he does the following:

Send me new posters, but this time adequately packaged. I will make a claim to the postal service and if successful I will send him that money.

I am not being unreasonable, everything I have said here and to him in PM is completely true with no exaggeration.

Let me repeat, I paid $110 for a 700 yen poster.

[dcharlie]

There hasn't been the threat of a lawsuit, just "my dads a lawyer and he says its your fault 100%". Did I mention that my dads a lawyer? My dad - the lawyer, says...

i'm amazed how many peoples dad's turn out to be lawyers these days!

[Neith]

I didn't say "my daddy is a lawyer"

I said that I spoke to several people to get their opinions, this includes my father. He explained to me very clearly the logical course of action for Rancor to make things right. I mentioned he is a lawyer because settling disputes like this logically is his specialty, and I felt like mentioning it.

I don't want a problem, I really don't.

I NEVER said I would sue

I have offered to send the posters back to him at my own cost so I can prove they are severely damaged.

I am not an idiot. I have been EXTREMELY nice and polite and have made efforts to compromise fairly in PM.

He will not admit he is at fault. If this weren't his fault I would not bother him.

[rancor]

Cave shipped them in a box for a reason.

Yes, because I ordered several items from them.

http://www.sk8tokyo.com/shmup/images/CAVE_order.JPG

I've shown the posters and the tubes to my family including my father who is a lawyer.

I NEVER said I would sue

This is true.

I have offered to send the posters back to him at my own cost so I can prove they are severely damaged.

And I have explained that I don't need or want them. I will pay you for these posters, no questions asked. Save your money.

I don't want a problem, I really don't.
I have been EXTREMELY nice and polite and have made efforts to compromise fairly in PM.

As have I, but it seems we cant reach an agreement, so we have come here.

[Neith]

I didn't say daddy like a child, I said father.

What Rancor has done here is take what I said out of context, changed the word "father" to "daddy" in an attempt to make me look like an immature child, and then insinuated that I threatened him.

I have been the nicest person to him in PM. I have really tried.
I can link to a document with all of our PMs if you think it is necessary

[rancor]

OK - my final offer - $65.00 refund. Thats a full refund for the two posters that were damaged (4000 yen) as well as $15.00 for your troubles. You can take up the rest with EMS.

[dcharlie]

Okay - if that's the final offer and you are both interested in the boards take - i'm a +1 for that being a good settlement.

[BPzeBanshee]

In my opinion, if rancor can't or otherwise wont send replacement posters at least get the money back from the posters.

Besides the "daddy" semantics (on both parts might I add) this seems to still be a civilised discussion. Hopefully this doesn't change.

When I did a deal with Skykid for Deathsmiles PAL I got worried about the package being lost in the mail and I expressed my worries openly and honestly with him the whole time. We came to a worst-case-scenario event where he'd issue a refund minus Western Union and mail fees, and I thought such a compromise was not a nice one but fair on both sides. It didn't get to that point though, I waited it out and sure enough it arrived.

Obviously you guys aren't as lucky in that matter, but I think such a compromise like what I agreed to should be found here with the $65 offer, and no bad feelings towards eachother in event of future purchases.

[rancor]

What Rancor has done here is take what I said out of context, changed the word "father" to "daddy" in an attempt to make me look like an immature child, and then insinuated that I threatened him.

Well I'm not sure what you would call a person who mentions the profession of their father three times in three separate occasions in an odd attempt to leverage what they're after. I never once mentioned the profession of my father. And no, I never insinuated that you threatened me. In fact I made it quite clear above that you didn't.

[dcharlie]

yeah, that was me who made that logic jump - sorry for the confusion.

[Neith]

I mentioned that my father was lawyer as I was trying to explain that he was at fault. He would not admit any fault after many PMs and I was trying to convince him.

I'll take your offer Rancor, I really love these posters and wanted replacements but your offer is also suitable.

I would just like to tell everyone involved that I am not someone who looks to start trouble. The last thing I wanted to do was have to argue with a board member. Rancor is a nice guy, he did not mean for any of this to happen. It is unfortunate.

[rancor]

Excellent! An agreement has been made! Refund has been sent! Thank you all, and goodnight! Threadlock!

[BPzeBanshee]

Good to see the issue is solved in a civilised manner.

[austere]

Bravo. I like the politeness you guys have both displayed.

I hope you get your posters soon, Neith.