FCC cellular service complaint report. What to Expect?

[Koa Zo]

Recently I took the action of making a complaint to the United States Federal Communications Commission regarding a solid year of consistently dysfunctional cellular telephone and internet service from my service provider Sprint. A visit to the Sprint facebook page can provide a blunt summary of how bad service is at all aspects of the company.

The FCC provides a consumer complaint form which provides for the following specific varieties of complaints:

• Rural Call Completion
  Telemarketing (including Do-Not-Call)
  Prerecorded messages
  Billing
  Service
  Privacy
  Identity theft
  Disability access
  Number portability
  Unlocking devices
  Unlawful advertising
  911 calls
  Tower Light outages
  Signal interference to other devices
  Cell phone jammers

Upon selecting Wireless telephone, service complaints, a "Form 2000B - Billing, Privacy, or Service Quality Complaint" is provided and necessary to fill out.

After filing my complaint roughly two weeks ago, I today had a missed call and voice-mail from a Sprint representative, requesting that I call them in regard to the FCC complaint I have filed. Now this leaves me wondering, what is going on that rather than someone from the FCC calling to talk with me, a corporate representative from the company in question is calling me?

Has anyone had experience with this? How do you all think I should proceed with this?

[BulletMagnet]

I've never filed one of these things myself, but I'd assume that the FCC got in touch with the company instead of you directly once they received your complaint, and told them to follow up on it; I'd guess that they do that with most such cases. Not sure what they expect Sprint to do from here, exactly, but methinks a pretty large-scale stink would have to be made to get any "personal" attention from them, let alone wake the regulatory structure out of the somnambulent state it's been in for decades now.

[Koa Zo]

The lack of regution is exactly the root of the problem here.
It can be established that Sprint has been selling non-functional service for now a couple years at least. Yet the US government regulatory agency which is charged with the oversight responsibility passes a substantiated complaint right back to the corporation being reported.

I'm expecting the conversation with Sprint to be an unfortunate and pathetic comedy routine. What could they possibly have to say to or ask of me? Their first step of customer service should be to review the dozens of phone calls and complaints I have made to them over the years. Judging from their past performances Im expecting to have to explain and recount all their problems once again. This has indeed become a joke at this point, and I'm curious as to how far it can go.

I tried to return the call this evening, at the same time as when the message was left yesterday, yet their office was already closed. There isnt much of a window of time to call them outside of my normal 8-5 working hours. They apparently expect me to work for them for free (diagnosing and detailing their service issues, as well as critiquing their inept and disfunctional customer service) while on my employer's time or during my lunch break. Calls with Sprint customer service typically go from 40 miniutes to 2 hours listening to hold music and being run in circles.

I'll post here just as a record and example of the follow-up after filing an FCC complaint.