Ginga Fukei Densetsu Sapphire BOOTLEG ebay WTF.

VideoGameImports · Post by **VideoGameImports** » Tue Sep 09, 2014 12:02 pm

You really are a muppet. The guy was talking about Lee Dobinson of what was Loaded Consoles (who owed us a few hundred quid). Not me, not Dreamware, not VGI. But I think you knew that.

MintyTheCat · Post by **MintyTheCat** » Tue Sep 09, 2014 12:15 pm

VideoGameImports wrote:You really are a muppet. The guy was talking about Lee Dobinson of what was Loaded Consoles (who owed us a few hundred quid). Not me, not Dreamware, not VGI. But I think you knew that.

VGI and VGI's Lee were stated, Lee. And indeed court actions and other ripped off Buyers are mentioned. This was only a cursory web search and I some what sure that we may well find other instances of you having ripped people off, Lee.

Are you going to continue trying to wriggle your way out of this one or are we going to see you make some long deferred amends here?

VideoGameImports · Post by **VideoGameImports** » Tue Sep 09, 2014 12:25 pm

What the hell are you on about? You suggested we had been banned from advertising in magazines. I said that has never happened in the entire time I have been in business. I asked you to tell me the source of this information. Your source was talking about someone else. Simple. Don't try to twist it any other way, don't try to turn it around on me. You either screwed up or you knowingly tried to stir up a lie about us. You can't even admit you made a mistake. You're making yourself look like a fool and even if you had any valid points about your Duo dealing with us, you're actually washing away any credibility you might have had with this new ridiculousness, just as you did when you bid on the bootleg Sapphire. You were only pissed off because you thought we made a fat profit and didn't deserve to. The more you talk, the dummer you look. Go and crawl back to your troll cave or contact me directly if you want to discuss your Duo.

MintyTheCat · Post by **MintyTheCat** » Tue Sep 09, 2014 12:27 pm

VideoGameImports wrote:What the hell are you on about? You suggested we had been banned from advertising in magazines. I said that has never happened in the entire time I have been in business. I asked you to tell me the source of this information. Your source was talking about someone else. Simple. Don't try to twist it any other way, don't try to turn it around on me. You either screwed up or you knowingly tried to stir up a lie about us. You can't even admit you made a mistake. You're making yourself look like a fool and even if you had any valid points about your Duo dealing with us, you're actually washing away any credibility you might have had with this new ridiculousness, just as you did when you bid on the bootleg Sapphire. You were only pissed off because you thought we made a fat profit and didn't deserve to. The more you talk, the dummer you look. Go and crawl back to your troll cave or contact me directly if you want to discuss your Duo.

Speaks volumes.

VideoGameImports · Post by **VideoGameImports** » Tue Sep 09, 2014 12:34 pm

Too true!

CStarFlare · Post by **CStarFlare** » Tue Sep 09, 2014 1:17 pm

Minty, your link includes information that discredits your suggestion about VGI's being banned from magazines. Like, two posts down from the post suggesting it.

It also features an aggressive multiposting twat as VGI's only detractor in the thread. Go figure.

MintyTheCat · Post by **MintyTheCat** » Tue Sep 09, 2014 3:22 pm

CStarFlare wrote:Minty, your link includes information that discredits your suggestion about VGI's being banned from magazines. Like, two posts down from the post suggesting it.

It also features an aggressive multiposting twat as VGI's only detractor in the thread. Go figure.

True: question raised and an answer given - different Lee.

That's a query that I have now acknowledged and answered but it remains for Lee to respond to any of the accusations concerning his actions with regards to my order with him
other than 'you are a muppet'/'you are a liar'/'you are a troll'/etc.

You appear to regard me as some how being the criminal party here and as such let's go through each E-Mail one by one shall we?

Skykid · Post by **Skykid** » Tue Sep 09, 2014 3:34 pm

Curiosity got me good. Post em, let's have a read.

cave hermit · Post by **cave hermit** » Tue Sep 09, 2014 3:38 pm

I'm not taking sides here, but there's nothing stopping you from editing the transcripts in your favor. Maybe take screenshots instead?

MintyTheCat · Post by **MintyTheCat** » Tue Sep 09, 2014 4:19 pm

cave hermit wrote:I'm not taking sides here, but there's nothing stopping you from editing the transcripts in your favor. Maybe take screenshots instead?

Yes that is very true which is why I have kept all the Meta-Data in and all the Message-IDs generated by the Mail-Servers.

In fact it is rather difficult to generate this data as it is handled by the Servers.
In computer forensics the stamps and signatures can be corroborated so I am hoping that you will all agree with me that the E-Mails have not been altered apart from:

My surname, address, E-Mail address, old work address, old home address and Saur's address (Lee's repair guy) have been changed as this is a public forum.

Also, the ID numbers I am going to guess are in part generated from some operation on the Message-Body itself as a complete guess. Of course, we can ask the Mail-Provider to vouch for the authenticity of the Messages themselves.

MintyTheCat · Post by **MintyTheCat** » Tue Sep 09, 2014 4:27 pm

I took some photos when I tried the Duo out, how do I upload them to here?

MintyTheCat · Post by **MintyTheCat** » Tue Sep 09, 2014 4:38 pm

Below you will find the E-Mails that were exchanged between myself and Lee at videogame imports.

I have altered my name, home addresses, work address and Saur's address (Saur is/was Lee's mod guy).

All the Meta-Data is present along with the Message-IDs and such.
Should any and/or all of these E-Mails be required to be verified then I can contact my mail provider and ask for legal proof that these are legitimate E-Mails as I have nothing to hide.

#########################################
Begin: Lee Duo Issue E-Mails; Part 1
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Message-ID: <41be5f160706051454q1f88ff51he58d9007072562b2@mail.gmail.com>
Date: Tue, 5 Jun 2007 22:54:25 +0100
From: "Minty Minty" <Minty_EMail>
To: lee@videogameimports.com
Subject: PCE DUO
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Hello Lee,

I'm looking for a PCE DUO.
I want it to be in good condition and I need it to have RGB.
I noticed that you have 2 on your site at present :

at 139 & 149.

Are you likely to get a new DUO in in the near future at all?
I would prefer to have a boxed machine, is it possible for you to convert
the boxed DUO you have and charge me for it?

I would appreciate your help in this matter.
If you cant do this then I would appreciate any info you have on converting
the DUO to RGB and i'll buy the DUO you have @ =A3149.

Let me know all the costs including VAT + P&P.

Thanks

Minty.
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Wed, 6 Jun 2007 11:38:34 +0100
To: "Minty Minty" <Minty_EMail>
X-Mailer: Apple Mail (2.752.2)

Hi Minty, OK, let me answer this in steps if I can:

1) A brand new, never used Duo would be incredibly expensive. A =20
CoreGrafx II might sell for about 2 1/2 times more than a used one, =20
but a Duo of any variety would be an even higher ratio, so you'd be =20
looking at 500 minimum, and even then there'd be no guarantee that =20
the box itsel f would be in perfect shape. If you really want a =20
really minty condition one, then maybe consider our Duo-RX, the one =20
which already has the RGB conversion. It's not cheap, but it's a lot =20=

cheaper than a new one and the condition isn't much different. The =20
RX was the last of the Duos (1 =3D grey Duo; 2 =3D white Duo-R; 3 =3D =
Duo-=20
RX). Plus sides is they're always the systems in most demand, =20
they're possibly sturdier than the grey Duo and they have a six =20
button pad which has a very nice D-Pad. Downside is there's no =20
headphone socket just like with the Duo-R. Most people think the RX =20
looks the best but there are a few people who want a grey one because =20=

it's the original. Up to you I guess.

2) Of the two grey Duos we have, one at 139 and the other at 149, the =20=

one at 149 is unboxed BUT has actually been converted to RGB. The =20
one at 139 is not RGB but is boxed. You could take the box from the =20
non-RGB one and add it to the other one. That would be 15 extra or =20
20 with instructions. However, the box isn't in the best condition. =20=

You could always buy another box from us in the future instead if you =20=

want a really nice one. You'd be looking at 25-30 with instructions =20
for a good one.

3) On the website, the prices are listed both with and without VAT, =20
it's pretty clear. Postage is 7.95 via City Link. It doesn't matter =20=

what you buy after you buy a Duo, even if you bought 10 Duos and a =20
thousand games, the postage would still be 7.95.

4) Lastly, if you want to add a copy of Summer Carnival '93, I can =20
add a mint copy with spine for an extra 30 pounds, normally 58. I =20
know you didn't ask about this, but most people buy PC Engines for =20
shooters (and Dracula X) and this one is one of the best.

If you'd like to order, you can either give me a call on 0870 443 =20
0387 of just order online. If you'd like to swap the box and/or add =20
the Summer Carnival '93, just mention this email in the additional =20
comments box when you make the order.

Any more questions, please don't hesitate to ask!

Regards,

Lee.
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Date: Wed, 6 Jun 2007 13:13:25 +0100
From: "Minty Minty" <Minty_EMail>
To: "Lee - VGI" <lee@videogameimports.com>
Subject: Re: PCE DUO
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Lee,
Ok I think i'll go for the RGB fixed DUO and the box from the standard DUO
please.

One more question how much do you sell your Japanese power converters for?

Thanks

Minty.

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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Wed, 6 Jun 2007 13:41:50 +0100
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--Apple-Mail-175-963048139
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OK sounds good. Step down transformer is 12.99, if you type 'step' =20
in the hardware section, you can see it.

- Lee

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From: "Minty Minty" <Minty_EMail>
To: "Lee - VGI" <lee@videogameimports.com>
Subject: Re: PCE DUO
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Lee,
What's the price for PCE DUE + RGB mod, box & step down :

=A3149.99 PCE DUO RGB
=A312.99 step down conv.
=A3? box

I'll then sort the order out online.
I've been buying stuff off you for a few years now and once again I have
moved.
Please post to my work address not the address on my card.

Thanks

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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Wed, 6 Jun 2007 14:23:13 +0100
To: "Minty Minty" <Minty_EMail>
X-Mailer: Apple Mail (2.752.2)

--Apple-Mail-176-965530432
Content-Transfer-Encoding: quoted-printable
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Hi Minty, here goes:

Duo 149.00
Step Down 12.99
Delivery 7.95

15 for the box OR 20 for box with instructions

total =3D 184.94 OR 194.94

Just drop me a reply with your works address or mention it in the =20
comments box.

On 6 Jun 2007, at 13:51, Minty Minty wrote:

Lee,
What's the price for PCE DUE + RGB mod, box & step down :

=A3149.99 PCE DUO RGB
=A312.99 step down conv.
=A3? box

I'll then sort the order out online.
I've been buying stuff off you for a few years now and once again I =20
have moved.
Please post to my work address not the address on my card.

Thanks

Minty.
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Date: Wed, 6 Jun 2007 14:40:05 +0100
From: "Minty Minty" <Minty_EMail>
To: "Lee - VGI" <lee@videogameimports.com>
Subject: Re: PCE DUO
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Lee,

My works address is:

*Delivery Address:*
Minty Minty
<Old work address in Cambridge>

The last address you have for me is:

<Minty old home address>

I think the last thing I had off you was a Japanese Sonic the hedgehog #3
brand newway back in January 2004I think.

Anyway please post to my works address.

I will fill in the details on your site now.

I would like to have the box and the man thanks so thats =A3194.94

Minty.

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From: "Minty Minty" <Minty_EMail>
To: "Lee - VGI" <lee@videogameimports.com>
Subject: Re: PCE DUO
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Lee,
I have just sorted the payment out.
however you have a field for Maestro cards asking for the start date, I do
not have a start date listed on my card only an end date.
Is this an issue?

Minty.

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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Wed, 6 Jun 2007 14:53:11 +0100
To: "Minty Minty" <Minty_EMail>
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Hi Minty, we've got your work address on file. The last home address =20=

we had was <Minty Old home address>. Yu were using a Solo or Switch/Maestro card =20=

which expires 03/09. LMK if that's still valid.

- Lee
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From: "Minty Minty" <Minty_EMail>
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Subject: Re: PCE DUO
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Lee,
Thats correct.
I cant recall buying anything recently whilst at my current address.
Would you mind reminding me what I got from you last time please?

Minty.

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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Wed, 6 Jun 2007 14:58:42 +0100
To: "Minty Minty" <Minty_EMail>
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Last Hope
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From: "Minty Minty" <Minty_EMail>
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Subject: Re: PCE DUO
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Lee,
Ah yes I played it for about half an hour and thought "that was really sad
that they didnt get enough people to play test it".
It's a real shame that they messed it up.
The debris flying around the screen and the tiny bullets completely destroy
the game.
A real shame.
Minty.
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Wed, 6 Jun 2007 15:24:40 +0100
To: "Minty Minty" <Minty_EMail>
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Rock hard in other words, or you just didn't like those things you =20
mentioned?

You'd actually overestimated the total by a fiver but you'll be =20
pleased to know that we found a much better box with nicer inserts, =20
so I've packed that for you and kept the total as you said it.
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From: "Minty Minty" <Minty_EMail>
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It was a nice attempt but I dont think they really thought long enough abou=
t
game play and the irritating little bullets that you cant see amongst all
the other stuff on screen. A few play tests would have helped resolve this=
.
Also it looks too much like an Amiga shmup and I dont really want that on
the NeoGeo.
Minty.
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Wed, 6 Jun 2007 16:11:58 +0100
To: "Minty Minty" <Minty_EMail>
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Well I guess games not programmed in Japan usually feel a bit like a =20
computer game, that always seems the case. I think they just wanted =20
to make a really, really hard game, and a few people love that, some =20
others think it's amusing dying all the time but maybe getting a =20
little bit further, and other people find it unfair and irritating, =20
all the little things which make the game incredibly difficult.
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From: "Minty Minty" <Minty_EMail>
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Lee,
To counter your previous statement - something that encompasses good design
and is still extremely hard - ikaruga level 5.....say no more

With ikaruga you do not think about anything it happens subconsciously -
that to me is a well designed game its got you ride inside and eventually
you learn very broadly how to spot patterns and lead yourself to safety. I
didnt see much evidence of that in Last Hope; a nice try but its just not
polished enough.

Minty.
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Subject: Re: PCE DUO
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Can't argue with Ikaruga

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Lee,

I received the DUO today.

There are a few issues:

1 there is no manual.
2 there is no sound - or atleast the sound is intermittent which suggests a
dry joing to me.
There will be durations that you cant hear the sound effects then they will
be heard then disappear which must be a dry joint.
There is no CD audio.

3 I have a Philips CM8833-II analogue monitor as used by Amiga's and ST's
and all my other consoles but the pins are not assigned accordingly. Coul=
d
you perhaps give me the pins that you soldered and I can perhaps sort this
out myslef.

For the dry joints/further investigation the DUO has a non standard screw
type (like the SFC) and I dont have the tool to open it up as such I cant
test the connections and/or resolder them.

I am upset as I was planning to play the games i've collected over the year=
s
this weekend but sadly I cant

What can we do to sort this out?

Minty.
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Fri, 8 Jun 2007 22:18:13 +0100
To: "Minty Minty" <Minty_EMail>
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Hi Minty, firstly, sorry about the manual, we forgot to put that in =20
the box. I have it on my desk and will post it out on Monday.

As for the Duo, I tested it out myself with Image Fight II n Super CD =20=

the day we sent it out to you and the audio was working perfectly. =20
Have you tried running it on a regular SCART TV as opposed to the =20
monitor just to see if the audio works? I'll ask our conversion guy =20
on Monday about the pin layout (I'll forward this email). You can =20
easily get the correct screwdrivers from Maplin nowadays, sometimes =20
on their own, other times a part of an interchangeable security set. =20=

I think it may be called a Torq screw, but I'm not 100% certain.

- Lee
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Fri, 8 Jun 2007 22:20:25 +0100
To: "Minty Minty" <Minty_EMail>
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BTW, have you tried the headphone socket? I didn't try it when I =20
tested the Duo the other day, I only used the SCART lead, and as I =20
said the audio was fine, both chip sound and CD sound. Give it a try =20=

and LMK what you get.

When you said there's no CD audio, did you mean that you are getting =20
the chip sound effects and not the CD audio, or did you just mean =20
you're not getting any audio?

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From: "Minty Minty" <Minty_EMail>
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Subject: Re: PCE DUO
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Lee,
The headphone socket was the next thing I tried but no sound.
I will check the DUO out on a TV and let you know how that goes.
Minty.

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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Sat, 9 Jun 2007 02:54:07 +0100
To: "Minty Minty" <Minty_EMail>
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Hi Minty, I'm going crazy now and wondering it I really did test your =20=

system or missed testing it by mistake. I'm almost certain I did but =20=

I tested about 4 Duos on the same day this week and it makes no sense =20=

that there's suddenly no sound. How abou tthe sound chip music/sound =20=

effects, like shooting bullets, slashing, engine noises, whatever?
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Sat, 9 Jun 2007 03:04:49 +0100
To: "Minty Minty" <Minty_EMail>
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Back again mate, I thin kit's just late and paranoia was setting in. =20=

I definitely did test that Duo with Image Fight II. It was unboxed =20
originally and it was the only unboxed RGB one I tested, also there =20
were only 2 grey Duos and I actually tested both of them so I =20
couldn't have missed it.

It may be a dry joint, may be something has come loose in the system =20
or the cable, not sure. I've emailed our conversion guy and we'll =20
see what he come sup with. LMK if you do open it up and see how you =20
get on. It might be worth opening the SCART lea don both ends too =20
just to see if anything is loose, but that wouldn't explain no CD =20
audio at all.

Sorry about this, it's very bizarre!

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From: "Minty Minty" <Minty_EMail>
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Lee,
I tested the DUO out on a TV.
We get the same result the colour pins are mixed up and we get an all red
image which suggests incorrect wiring.
The sync signals are there and thats the main thing.
Right now I could do with the PCE DUO RGB mod pin outs.

The PCE sound is there but its extremely hissy.
There is no CD audio.
I connected up headphones to the socket and again I can hear hissy sound
effects on the card titles and the same on the CD titles but no CD sound at
all.

I think we can sort out the video issue by rewiring but the CD audio issue =
I
have no idea. I need the pin outs and a tool to open the DUO up to test
this further.

Minty.

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From: "Minty Minty" <Minty_EMail>
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Lee,
Here's a smple image when testing on a TV.
I get the same when I test on my CM8833-II monitor.

Minty.
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ToDo Red video images

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Lee,
Just for reference this is running Soldier Blade.
Minty.
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From: "Minty Minty" <Minty_EMail>
To: "Lee - VGI" <lee@videogameimports.com>
Subject: Re: PCE DUO
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Lee,
I went down to Maplin and got a bit that should have fit but when I got hom=
e
I realised it doesnt fit as the PCE DUO screws have a "." in the
centre......

What can we do next?

Minty.
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Mon, 11 Jun 2007 10:07:44 +0100
To: "Minty Minty" <Minty_EMail>
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Hi Minty, you can still get those screws from Maplin. I'm waiting on =20=

a reply from our conversion guy. In the meantime have you tried =20
opening both ends of the SCART cable to see if there's any problem =20
there?

- Lee
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From: "Minty Minty" <Minty_EMail>
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Lee,
I think that you;ve given me a cable thats incorrectly wired.
To be honest I've spent a bit too much ime on this.
Last weekend I was fixing a white PC Engine and that took up my time.
The screw type is a hex star with a single point in the centre and I asked
the guy in the shop and between us we couldn't find the bit.
Additionally I got a PCE DUO with the RGB conversion to save myself from
having o do all this so I'd rather hand it over to you as this really isnt
my fault.
I have absolutely no idea why there is no CD audio but I reckon its not
being wired up.....
The intermittant PSG sound I reckon is down to a dry joint.

Right now I am thinking that I want my money back unless you can sort out
all these issues.

I've never had a problem when buying stuff from you in the past so I'm not
holding this against you but I have paid out a fair bit for this DUO and I
do expect all to be well.

Thanks

Minty.
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Mon, 11 Jun 2007 12:03:19 +0100
To: "Minty Minty" <Minty_EMail>
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OK, I didn't ask you to check al the stuff and open it all up, you =20
suggested that yourself. Send the machine to our conversion guy. =20
Here's the details:

Saur Dash
<Saur's Address>

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From: "Minty Minty" <Minty_EMail>
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Lee,
Am I going to have to pay for all the P&P on this?
I didnt realise that opening the machine up was goign to be such a hassle.
I wont send the PSU and keypad as they are fine.

Minty.
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Mon, 11 Jun 2007 18:04:51 +0100
To: "Minty Minty" <Minty_EMail>
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Can you send the pad and the PSU. The Duo PSU is specific to the =20
machine. We'll reimburse you for postage. Send it preferably by =20
Parcelforce via the post office.

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From: "Minty Minty" <Minty_EMail>
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Lee,
Sadly I damaged the PSU this weekend.
i need to fix it.
Does the conversion guy not have a PSU for the DUO at all or a bench power
supply?
Sorry about that I am none to happy myself about it.
Minty.

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Lee,
Can I order the DUO PSU and you postit down to your conversion guy as I
dont have the time to fix my PSU right now.
Is that ok?

Minty.
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Wed, 13 Jun 2007 11:19:29 +0100
To: "Minty Minty" <Minty_EMail>
X-Mailer: Apple Mail (2.752.2)

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Hi Minty, sorry for the delay in replying. What did you do to your =20
PSU? If you're sending the Duo to him, you might as well send the =20
PSU back too and he'll try to fix it. If not, I can order a =20
replacement.

####################################################################

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Date: Wed, 13 Jun 2007 11:49:26 +0100
From: "Minty Minty" <Minty_EMail>
To: "Lee - VGI" <lee@videogameimports.com>
Subject: Re: PCE DUO
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Lee,

Whilst fixing my white PCE I inserted the PCE DUO PSU 'just to check' I the=
n
couldn't get the connector out and had to apply some force. This then brok=
e
the connector....
I know it's a silly silly move and i'm not proud of it.
I managed to fix the old PCE though and could then play Soldier Blade which
is an ace game

To save time I might as well just buy anothe rone from you.
I wont be able to post the DUO off until this saturday as I need to find a
box and pack it well so I need to take time and goto the post office in
town.

Can I order this today?

Minty.
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Wed, 13 Jun 2007 13:02:35 +0100
To: Minty Minty <Minty_EMail>
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What a nightmare! I didn't even think a Duo PSU owuld physically fit =20=

into the slot where the White PCE PSU goes!

So you want me to order the PSU today and get me to send it down to =20
Saur as soon as it arrives?

####################################################################

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From: "Minty Minty" <Minty_EMail>
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Lee,

Sorry I missed your email.

Yes i'll order another PSU and please send it down to the conversion guy.
I'm looking at posting the DUO down today.
I hope he's got some CD software to test it out on.

Minty.
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Sat, 16 Jun 2007 12:18:06 +0100
To: "Minty Minty" <Minty_EMail>
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OK, will do! Yes he's gone a CD game to test.

On 16 Jun 2007, at 09:05, Minty Minty wrote:

Lee,

Sorry I missed your email.

Yes i'll order another PSU and please send it down to the conversion =20
guy.
I'm looking at posting the DUO down today.
I hope he's got some CD software to test it out on.

Minty.
####################################################################

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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Sat, 16 Jun 2007 12:18:06 +0100
To: "Minty Minty" <Minty_EMail>
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OK, will do! Yes he's gone a CD game to test.

On 16 Jun 2007, at 09:05, Minty Minty wrote:

Lee,

Sorry I missed your email.

Yes i'll order another PSU and please send it down to the conversion =20
guy.
I'm looking at posting the DUO down today.
I hope he's got some CD software to test it out on.

Minty.

On 13/06/07, Lee - VGI <lee@videogameimports.com> wrote:
What a nightmare! I didn't even think a Duo PSU owuld physically fit =20=

into the slot where the White PCE PSU goes!

So you want me to order the PSU today and get me to send it down to =20
Saur as soon as it arrives?
####################################################################

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Date: Thu, 21 Jun 2007 16:26:55 +0100
From: "Minty Minty" <Minty_EMail>
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Subject: Re: PCE DUO
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Lee,

Can you confirm that I ordered the DUO PSU please?
If so, has it been posted down to your conversion guy?

Minty.
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#########################################
End: Lee Duo Issue E-Mails; Part 1
#########################################

MintyTheCat · Post by **MintyTheCat** » Tue Sep 09, 2014 4:40 pm

#########################################
Start: Lee Duo Issue E-Mails; Part 2
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Thu, 21 Jun 2007 16:55:26 +0100
To: "Minty Minty" <Minty_EMail>
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Hi Minty, yes you ordered the PSU. Did you send your Duo to him yet?

On 21 Jun 2007, at 16:26, Minty Minty wrote:

Lee,

Can you confirm that I ordered the DUO PSU please?
If so, has it been posted down to your conversion guy?

Minty.
####################################################################

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From: "Minty Minty" <Minty_EMail>
To: "Lee - VGI" <lee@videogameimports.com>
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Lee,
I missed the opportunity last saturday.
I'll try and post it this saturday.
Minty.

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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: PCE DUO
Date: Thu, 21 Jun 2007 18:49:51 +0100
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OK, no problem.
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Lee,

I have posted the PCE DUO to Saur today.

Can you please notfiy him of this?

Also, can you please send me the PCE DUO manual?

Minty.
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Will do.

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Lee,

Could you tell me how Saur (the DUO conversion guy) is getting on with my
DUO please?

Minty.
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Lee,

Just to make sure we all understand.

I posted the DUO down using parcel force on the 27th.

I havent been updated on the progress, had the receipt of the machine
notified.
I haven't had my manual sent yet either which is outstanding by several
weeks.

All of this is for a machine that was 'tested and working'.
I can tell you it most certainly was not tested.
On top of this I've spent a fair bit of cash on this and not played it once
yet.

I'd appreciate a better service from you, else I request my money back and
take my custom else where.

The only reason I got the RGB mod from you was to save myself a great deal
of hassle in getting the tool to unscrew the non standard screws.

My advice, kick your conversion guy as he's not upto much. Dry joints!
Come on this is high school stuff.
I expect a lot more from a professional technician.

Minty.

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Saur has got the manual, he'll send it with the Duo.

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From: "Minty Minty" <Minty_EMail>
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Lee,

Well, why does he need the manual.....

By monday I'd like some dates so that we can get this turned round and back
to my place.

I'd also like ot know what the issues are when he's fixed them.

I gave him a list of issues along with the DUO.

Minty.
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From: Lee - VGI <lee@videogameimports.com>
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Date: Fri, 6 Jul 2007 12:22:40 +0100
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Why do you need the manual?

This is what he said. It was definitely tested.

I cant see any kind of physical damage and I tested it with
Motoroader and a music CD before I sent it last time. As long as the
board itself isnt b0rked I should be able to work it out.

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From: "Minty Minty" <Minty_EMail>
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Lee,

The problem isnt physical (externally). It's an internal conenction
issue/omission.
The cable was not the correct cable.
I had to use on eof my own cables to take those photo's.

No matter it isn't correct and it doesn't work correctly.

Minty.
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Which photos?
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From: "Minty Minty" <Minty_EMail>
To: "Lee - VGI" <lee@videogameimports.com>
Subject: Re: Re: Re:
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Lee,

This is the DUO running Soldier Blade.

As you can see, where are the Green and Blue lines? It's a bit red

Minty.

On 06/07/07, Lee - VGI <lee@videogameimports.com> wrote:
>
> Which photos?
> On 6 Jul 2007, at 13:09, Minty Minty wrote:
>
> Lee,
>
> The problem isnt physical (externally). It's an internal conenction
> issue/omission.
> The cable was not the correct cable.
> I had to use on eof my own cables to take those photo's.
>
> No matter it isn't correct and it doesn't work correctly.
>
> Minty.

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format=flowed

Yeah... I thought that the SCART lead was part of the problem... so
with the original SCART lead you got with it, how does it look?

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Lee,

With the original SCART lead the image is literally all over the place.
To me this seems like he's forgotten to connect the SYNC line.
I know this as I've done this a few times myself when messign around with
conversions.

So Saur managed to mess up the cable up as well.

Minty.
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Well as I said before, I was certain I tested it myself, although I
was starting to go crazy thinking about it in case I somehow managed
not to test it with all the systems coming in, even though we have a
policy of testing every console before we send it out to our
customer. And Saur obviously tested it just like he tests all
systems because he doesn't want them coming back to him not working
properly, so please don't be so condescending of Saur and unless you
know for a certain fact that he did mess up, don't jump to conclusions.

Saur is a good guy: I've known him for years, I trust him, and that's
why I continue to use him. The problem with all PC Engine internal
conversions just like the actual PC Engine CD-ROM drives is that they
can get damaged internally during transit. Just because something
isn't physically damaged on the outer case, doesn't mean everything
is OK inside, and PC Engines are the most delicate of all the
machines we sell. I seriously believe this to be the case with your
Duo, and it would also go some way to explaining the dodgy sound.
####################################################################

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Lee,

I work in electronics and I dont buy it.
I have fixed a number of PC Engines in my time and I think NEC did a pretty
bad manufacture wise of their stuff.

It very hard not to point blame here.
The cable was not wired correctly.
A dry joint is a dry joint to my mind.

You are talking to a guy who works in the embedded world and I just dont buy
any of this.

Minty.
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Lee,

Please update me on the DUO's progress.

Do you know when I should have it back?

Minty.
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Minty, when you tried this Duo with a CD game, did the game load up OK?

On 9 Jul 2007, at 23:17, Minty Minty wrote:

Lee,

Please update me on the DUO's progress.

Do you know when I should have it back?

Minty.
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Lee,

CD and Card games load.
I ran Gate of Thunder.
Minty.
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Lee,

Have you tried using a CD game?

What's the progress on this?

When can I expect it back in Cambridge?

Minty.
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Lee,

It's wednesday.

Can you update me on the DUO progress please?

Minty.
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We've got a problem: Saur says the CD drive isn't even spinning. How
did you send the Duo?

On 11 Jul 2007, at 14:28, Minty Minty wrote:

Lee,

It's wednesday.

Can you update me on the DUO progress please?

Minty.
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Lee,
Check your records.
I sent it using Parcel Force on the 27th as I mentioned.
The CD worked for me.

However, what about all the other issues I mentioned?

Minty.
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Lee,

What has Saur said wrt the audio, video?

Wrt the CD drive, is the connector to the CD drive active?
Does the DUO cd drive clip work for the drive check? This may stop the
drive from operating.

However, I want to know what Saur has found wrt to the video.

Minty.
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Date: Wed, 11 Jul 2007 15:56:53 +0100
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Well the fact that the CD drive isn't working is causing a few
problems at the moment obviously! Make sure you keep your Parcel
Force receipt as it may have been damaged in transit.

He said regarding the conversion that it's all present and correct,
wired up properly but he's worried that something on the machine
might have broken like a video chip or something.

When we sent it out, the RGB was working, the audio was working and
the CD was working.
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Lee,

All I can say is that:

1 The video cable would not work, I had to use my own cable.
2 The video displayed a completely red image.
3 The sound is intermittent; when it does play, its really bad (dry joint
perhaps...).

Let me confirm:

[Cards]

play, red video, poor sound/intermittent.

[CD]

play, red video, poor sound/intermittent, no CD audio,

I have not looked inside the DUO, so I can't help you diagnose the problem.

If the video IC is damaged, sounds like its the end of the road for this
DUO.

Does Saur have any schematics for the DUO or anything I could look at to try
and help diagnose the issue?

Please confirm for me whether or not the CD drive checks fail or not.

Minty.

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Date: Wed, 11 Jul 2007 16:10:58 +0100
From: "Minty Minty" <Minty_EMail>
To: "Lee - VGI" <lee@videogameimports.com>
Subject: Re: Re:
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Lee,
Thinking on....I dont see how the video IC could be damaged, the cards would
have similar issues and note, we did get CD games working.

Minty.
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From: "Minty Minty" <Minty_EMail>
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Lee,
Thinking on again....

There have been 2 seperate posts here, one: you to me, two: me to Saur.
As far as I can tell, it was damaged by the time it arrived at my place.
This entails that you will need to chase up the postal company advising that
they managed to damaged the DUO in transit to myself. I will need to do the
same.

All in all, this DUO does not osund like its been very healthy.

Minty.
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: Re: Re:
Date: Wed, 11 Jul 2007 16:54:28 +0100
To: "Minty Minty" <Minty_EMail>
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This is causing total headaches mate. We know the system was
definitely OK before we sent it, but now we have the possibility of a
dead main board in terms of the video/audio output not working
properly. Obviously that while not anyone's fault is something we're
going to sort out for you. But now we have a knackered CD drive too
by the looks of it. Saur said it's not even spinning at all. The
drives are very delicate and if not packaged properly and handled
properly in transit can get damaged really easily but not spinning at
all, not even trying is just bizarre. If you haven't opened it, then
surely nothing would have unclipped itself. He's going to work on it
tomorrow.

I'll let you know what he says then. I'm really unsure what to do at
the moment. We could get another board, RGB that, which would fix
the audio and video problem, but then we still have a CD not
working. I really hope like hell that something has popped open or
unclipped inside, but I've only ever once seen that happen before
with all the consoles we've ever sold and that was with a Saturn.

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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: Re: Re:
Date: Wed, 11 Jul 2007 16:55:48 +0100
To: "Minty Minty" <Minty_EMail>
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Sorry, not sure what you mean here.
The video display if broken would affect both CD and HuCards. The
audio situation is a total mystery... intermittent on HuCards/chip
music and non existent on CD...

On 11 Jul 2007, at 16:10, Minty Minty wrote:

Lee,
Thinking on....I dont see how the video IC could be damaged, the
cards would have similar issues and note, we did get CD games working.

Minty.
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: Re: Re:
Date: Wed, 11 Jul 2007 17:08:10 +0100
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Yeah... well assuming the CD worked when you got it, which it did
because you said it did, then we can't blame our own courier for
that. We can (try to) blame them for the main board suddenly
breaking down. Saur is going to work on it tomorrow, he's going to
bring a HuCard into work so he can check the display but he said
everything is wired as it should be. But in terms of us claiming for
a breakage like this, I just can't be bothered. It's going to cost
me 50 quid to replace, but the headache of trying to claim for
something which has been internally damaged, I just don't have the
time. Assuming the CD drive in in fact damaged, then it must have
happened during transit with Parcel Force. Saur doesn't have any
more Duos at his place, isn't working on any more, so there can be no
confusion as to which machine is which or whatever, like I alluded to
when you first told me about the display problems, as we had about 3
or 4 Duos all arriving at the same time. You're welcome to claim for
the CD Drive part of the breakage, but the usual courier question
during a claim is a) was the item packaged sufficiently well, and b)
was there any damage to the box. I don't know the answer to either
one. If no to either, then I could always ask Saur to tell a porkie
to say it was packaged well enough and I could maybe ask him to punch
the box a few times to make it look like it had taken a fall. If we
don't do that, you'll get nothing from parcel Force, that's just the
way it works.

Talk about a confusing, frustrating episode, I'm going ot be reaching
for the whiskey glass when I finish work!
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Lee,

Could you please clarify for me how does this leave us?

I have paid for a machine that doesn't work.

Minty.
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Lee,

Am I going to be reimbursed for this or get another DUO?

Minty.
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From: Lee - VGI <lee@videogameimports.com>
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Date: Wed, 11 Jul 2007 17:38:35 +0100
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Well, it's best to leave it until tomorrow and then we'll see what
can be done regarding the CD drive. If we can't do anything, then
I'll sort you out with another main board or Duo, get that RGBd up
and then we'll have done our part. But that won't sort out the
drive. Saur doesn't really repair things like that, so you can
either have it back with the picture and audio corrected and see if
you can do something with the drive yourself, or I can order up a
drive for you but you'll have ot pay for it. Then it's up to you if
you want to pay for it out of your own packet or try to claim.

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Oh BTW mate, when the duo arrived, how was it packed? Was it nicely
wrapped and insulated? I'm trying to figure out if the weird drive
issue is down to the postman chucking it about or if he didn't wrap
it properly. I'm so sick of these systems getting knackered in
transit. We took a white PC Engine CD-ROM in exchange about a month
ago and they didn't work when it arrived, but at least it span
(slowly)! Actually do you know if the CD-ROm drives from these
little white systems can be put into a Duo, or are they totally
different?

I htink the guy works in electronics so he may be able to fix the
drive himself. I'll let you know in the morning if he wants to do
that, and if so, better not touch it in case you get blamed for
making it any worse. If he can't do anything with it, it's still
worth you messing about with, I guess if it's fucked already you
can't fuck it any more, but make sure it's all connected properly
before you start messing with the tuning pots or taking it apart.

Also, did you keep the box he sent it in? I think it was sent by
Parcel Force.

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From: "Minty Minty" <Minty_EMail>
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Lee,

There are two points here:

1 The machine was faulty when I got it, so the fact that the cd drive is now
knackered is open to debate - was it on its last legs when it arrived with
me? Was it knackered on its way to Saur?

2 If all was well, I would not have needed to post the DUO down to Saur in
the first place, I dont see how you can hold me particularly responsible for
this.
You told me to post it using Parcel Force which I did.
I packaged the DUO as I would any electronic item.
If the care required to package a DUO is so great, why didnt you mention
this before I sent it out?

As such, I dont see why I should have to fork out anymore cash for this DUO
to get it working.
When all is said and done, I ordered a working DUO and I haven't got one.
The DUO is still under warranty.

As far as I'm concerned, you can either get me another machine that works
perfectly or you can reimburse me fully for the amount I originally paid
minus the cost of the PSU, the box and the manual.

You still havent answered my questions regarding the video and sound. The
cable that didnt work under a TV or my Philips monitor.

I have a very bad feeling about this entire business.

If you think I'm being unreasonable try it from my side of the fence:

Paid a fair whack for an old DUO, never played it, waiting to have it fixed
and no definite diagnosis of the problem given or a date that I can hope to
either have it returned back to myself or a reimbursal.

Lets talk about practical terms as this is an ongoing nightmare that I can
do without.

Minty.

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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: Re: Re: Re:
Date: Wed, 11 Jul 2007 20:53:31 +0100
To: "Minty Minty" <Minty_EMail>
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1) You yourself said it was working fine. No feeling it might be on
it's last legs.

2) I'm not saying I do hold you responsible, but since it was working
when you had it and it's not working now, it's pretty clear that
we're not responsible for the CD drive problem. You said that you
work in electronics and you've made it clear from your mocking of
Saur that you're not exactly clueless about this sort of stuff. The
PC Engine CD was the first console CD-ROM system and it's about 15
years old. You saw the way we packaged the machine when we sent it
to you, so I shouldn't have had to spell this out to somebody like you.

Which questions haven't I answered? As far as I'm aware, I've been
completely honest about a rare and difficult situation. As I told
you today, Saur said that the conversion all seemed fine, and
everything was wired up as it should be. I've already said that if
the main board has developed a fault, we'll get that replaced and RGB
converted, but it's clear that the CD-Drive failure has nothing to do
with us, and I can't pay for that. I can see your side of the story
but there's just no way we can accept blame for the CD drive. If the
drive wasn't working when it arrived with you, then we'd have to
shoulder the blame and either bear the cost ourselves, or try to make
a claim with the courier, but I've got the emails from you stating
that the drive was fine and you loaded a CD game up with no mention
of a problem. When we test stuff out, the first thing we look for in
a Duo is drive failure, and we tested that Duo 3 times. First when
it came in from Japan, Saur tested it and then I tested it when it
came back from Saur.

If you want a refund, I'll give you one minus the price of the PSU
and the price of a replacement drive.

####################################################################

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Lee,

How can you verify anything as being fine and in working order?
You told me that it was 'fine, tested and in working order' before you
dispatched the machine.
It was not any of the above when it arrived at my office.

I also mentioned that I did not wish to have to mess around fixing up the
RGB etc. mod - I have little time at weekends as it is.

You haven't got a machine that is upto much in the first place, examples:

1 poor audio thats intermittent.
2 red video, no other colours.
3 no CD audio.
4 the cable its synch'd

You then tell me to post it down and the CD drive no longer works....
I posted it adequately, if you wanted more, you should ahve make sure I knew
about it, of which you did not.

Come on Lee, this machine is a pile of shite and for all I know has never
worked.

You had better reimburse me and I will draw a line under this ordeal and buy
from elsewhere.

I certainly wont be dealing with you in future and intend to let the PCE
forums know what sort of a deal I got from you.

For the record, I dont buy any of this "machines stop working in transit"
bullshit.

I have had stuff sent from all over the world and never had any such issues.
####################################################################

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What sort of warranty support apcakge do you intend to offer?

Is there a clause in the 90 day warranty that states "if damaged in transit
we are not responsible" ?
That sounds like a catch all problem solver to me, right next to 'lost in
the post' or 'the cheques in the post'.

Do you expect me to take you seriously as a business?

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Date: Fri, 13 Jul 2007 15:24:04 +0100
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I'll refund you minus the cost of a new CD-ROM drive. Simple as
that, I'm not going to back down on this. If you want to get your
money back for the cost of the drive, then you're going to have to
claim with the courier, but because you've been so difficult over
this, I'm not going to lie about damage to the box etc. if there
hasn't been any, and I'll recommend Saur do the same, especially
after the things you've said about him.

I won't charge you for the PSU as the value of that can go towards
the price of you sending the machine back, something which you would
have had to do anyway.
I'll refund you when I get the box and any other bits back which need
to be sent back.

As for your threats of explaining your (side of the) story on PCE
Forums, then go right ahead, just be EXTREMELY careful what you say
and keep it factual. What happened to you is rare, and it's not like
we've got loads of other people who've had the same 'treatment'. I
can only remember ever sending one machine out which arrived with a
broken board, and that's in a 16 year period. Admittedly, we've had
a handful of machines which have arrived with problems with the RGB
conversion not working properly, due to knocks in transit, but Saur
has always sorted them out and recently he's been somehow sealing his
work in to avoid this. I'd have no reason to send you a machine with
a knackered board, as I know it would only come straight back and
cost me time and money, and I'm pretty sure my time is at least as
valuable as yours. It's ridiculous to assume that as far as I'm
concerned. And machines do stop working in transit, PC Engine CD-ROM
machines more than others. So 'buy it'. On your forums you're bound
to find loads of other people who've had problems occurring in
transit. We pack our machines better than anyone I know, and if we
have had problems, others will have had too. In fact, I know for a
fact that other people have had because I've spoken to loads of
people over the years.

If you're trying to insinuate that I sent you a machine which was
knowingly faulty, I could easily turn it around on you and say you
opened the machine up and swapped the drive with a faulty machine you
already had. You already said you'd been building up a collection of
games over the years, but without a machine to play it on? I'm sure
a lot of people would find that suspicious, and from someone who
works in electronics too. But I won't say that. The only proof I
have is you saying the drive worked before you sent it back and it
not working now, so I have to conclude it got damaged in transit, and
there's no way I'm going to pay for something which has been damaged
by someone else. Whatever we sent to you, if that didn't work when
it arrived, then we'd sort it out for you, but you said the CD-ROM
drive was working so case closed as far as I'm concerned. It's
pretty straightforward: if it arrives faulty, it's with the sender/
their shipper. We sent you a working machine which arrived with
audio and video problems, we accept that. You sent us a machine
which arrived with a CD-ROM drive problem, and you're going to have
to accept that.

> How can you verify anything as being fine and in working order?

Well, we have a three stage testing process with something which Saur
has worked one. It's simple and it's the same with all machines we
send out. Process is like this:
1) We test a machine when we first get it, either form Japan or as a
trade-in from a customer.
2) Saur tests the machine after he's done his work.
3) We test the machine when we've received it back from Saur.

We have to do all of this to keep problems to a minimum, and Saur
does this for the same reasons. I specifically remember trying your
machine through the RGB SCART lead with Image Fight II on Super CD.
The picture was fantastic and the audio through the SCART lead worked
perfectly. The only thing I didn't test was the headphone socket.

I also don't like your attitude. You've been incredibly difficult
over this the whole time. You kept pushing me and having a go at me
over a couple of extra days when we were having other problems due to
the CD-ROM drive not working, YET you didn't even send off the
machine until 3 weeks after it arrived damaged! So you're in a rush
but only what you want to make it difficult for me, is that right? I
never asked you to open the machine and try to fix it, you decided on
all of that yourself. You've been condescending of Saur, who has a
good reputation, and you've been quick to blame him for everything
without evidence that what was not working was because of something
he did wrong. As far as I can see, you've gone about this the wrong
way, even if you have been incredibly unlucky, but that's the whole
problem, you've never considered it to be bad luck, you've always
blamed.

- Lee
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Lee,

You did not keep me informed.

You messed around trying to 'remeber' if you tested the machine.

I have a fair amount of stuff to do workwise and I cant just pop out to the
post office when I want to.

I will be claiming for the damages with Parcel Force.

I will also mention how you dealt with this situation on the forums.
I do not believe in luck.

I have ordered a DUO straight from Japan with the RGB work already done.

I think I'll stick to buying stuff from Japan. I have never had any issues
doing this so why stop a good thing?

I would like to know how much you are going to charge me for the CD drive.

To bottom line I did as required, I phoned you; I got a bad feeling speaking
to you.
You didnt keep me upto date. Dont expect me to give the benefit of the
doubt, you're slime as far as I'm concerned.

I'll mention, I dont threat - I dont give a flying fuck what the forum
readers reckon from my account.
All I know is that I will be one more person who's had issues with a seller
- reputation is everything in this world, think on.

I hope you can put together the break down of how much I will be receiving
after the damages have been taken into account.

What about your 90 day warranty, how does this not apply to anythign
breaking down?

Also, you have never ever told me why the cable you sent me didnt work, the
photos i took were with my own cable.

Lets get this shit resolved pronto because you are just pissing me off with
your 'sales man' attitude.

Minty.
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: Re: Re: Re: Re: Re:
Date: Fri, 13 Jul 2007 17:44:13 +0100
To: Minty Minty <Minty_EMail>
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Re-send this without the bad language and I'll reply to it.

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Lee,

Edit the bad lang yourself.

One more word form you and I take you to court.

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From: "Minty Minty" <Minty_EMail>
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Lee,

Following on, you seem to have forgotten about monies owed.

Please get back to me with a breakdown on the costs/etc.

I intend to report you to the office of fair trading if you try and blame me
for the faulty CD drive, given that the whole machine was knackered.
Plus, there's the 3 month warranty to consider, regardless of your
accusation that I 'substituted a broken drive'. Not a good comment to make.

I'm back in the UK now.

Minty.
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From: Lee - VGI <lee@videogameimports.com>
Subject: Re: Re: Re: Re: Re: Re: Re:
Date: Wed, 26 Mar 2008 11:35:52 +0000
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Where is the machine?
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You have or it or your mate has it, I certainly don't.

I do have the box here, hardly worth posting up an empty box.

Also, you still have the manual, never sent it to me.

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Lee,

You owe me for the machine I bought from you.

Kindly respond or I raise this at a higher level your choice.

Minty.
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As per my previous emails.
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Any your response is?

You have the items and I was never reimbursed.
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End: Lee Duo Issue E-Mails; Part 2
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MintyTheCat · Post by **MintyTheCat** » Tue Sep 09, 2014 5:02 pm

I took a photo of the Duo's video issue when I tried the machine out for the first time. I sent this to Lee in 2007.

I had to use my own video cable for it to display anything as the video cable that was sent from VGI appeared to not have the SYNC signal wired.

MintyTheCat · Post by **MintyTheCat** » Tue Sep 09, 2014 5:24 pm

Full E-Mails given as proof and 'just' the body of the E-Mails can also be given.

I thought we'd look at some statistics given that Lee felt that my words were 'vile' and 'vicious'.

-----------------------------------
Statistics:
-----------------------------------
Word Mentioned by whom Count
-----------------------------------
Fuck Lee 2
-----------------------------------
Fuck Minty 1
-----------------------------------
Shit(e) Minty 3
-----------------------------------
Slime Minty 1
-----------------------------------

As you can see we have a total 'nasty word' count of 7 "seven" words out of a total of 94 E-Mails. Do any of you find these E-Mails to be overly 'vile' and indeed 'vicious' or am I alone in thinking that the E-Mails were pretty civil all things considered?

BareKnuckleRoo · Post by **BareKnuckleRoo** » Tue Sep 09, 2014 5:25 pm

MintyTheCat wrote:That's a query that I have now acknowledged and answered but it remains for Lee to respond to any of the accusations concerning his actions with regards to my order with him
other than 'you are a muppet'/'you are a liar'/'you are a troll'/etc.

He's already explained it clear enough:

* you sent a console to be modded

* he did the mod, but it had an issue with the mod when it arrived back to you and needed to be re-done

* you shipped the console back with shit packaging that caused it to get further damage

* he said he'd fix the mod for free, but the additional damage he wasn't responsible for and wanted to know if you wanted to pay for the damage, file a claim with the shipment company etc

* you blamed him for the entire affair, rejecting both offers and demanding he shoulder the entire cost of repairs, including the damage caused when it was sent back to VGI to fix the mod

He's been quite clear that he accepts responsibility for fixing the mod that wasn't working. The issue is whether or not you are responsible for the additional repairs, i.e. whether or not the box you sent back did indeed have shit packaging, something that could be resolved with photographic evidence if it exists. Most businesses probably would have just taken the hit to shut a bad customer up (even when it is knowingly the customer's fault), especially if they're profitable enough otherwise, and would take steps to prevent this in the future (take pictures of box condition upon delivery, etc).

I do think VGI should have been more proactive in resolving this, but it's entirely possible he did offer you reasonable resolutions and you refused them repeatedly, unwilling to accept anything but a brand new console and it did indeed sit as a stalemate where they were waiting for you to decide on a course of action they had offered.

That link you posted had nothing to do with VGI being "banned from advertising in a handful of Magazines". You're not doing your credibility any favours.

I shall give you the option to reimburse myself and to pay a penalty fee of which to be paid to me directly - taking into account inflation over the last 7 years. I shall then donate the amount you pay as a fee to the Shmups Forum given that this is the centre point for our Shmup Community.

Talk about a blatant attempt to garner sympathy. VGI may not have handled this issue as well as they should have by letting it go unresolved, but if anything you've done just as badly by exacerbating the issue with your attitude, if not made the situation even worse. You should be spending more time dealing with VGI directly via email to resolve this, because all you're doing here is antagonizing VGI instead of working to find a resolution to the issue you'll both be satisfied with.

MintyTheCat · Post by **MintyTheCat** » Tue Sep 09, 2014 5:35 pm

BareKnuckleRoo wrote:
MintyTheCat wrote:That's a query that I have now acknowledged and answered but it remains for Lee to respond to any of the accusations concerning his actions with regards to my order with him
other than 'you are a muppet'/'you are a liar'/'you are a troll'/etc.
He's already explained it clear enough:

* you sent a console to be modded

* he did the mod, but it had an issue with the mod when it arrived back to you and needed to be re-done

* you shipped the console back with shit packaging that caused it to get further damage

* he said he'd fix the mod for free, but the additional damage he wasn't responsible for and wanted to know if you wanted to pay for the damage, file a claim with the shipment company etc

* you blamed him for the entire affair, rejecting both offers and demanding he shoulder the entire cost of repairs, including the damage caused when it was sent back to VGI to fix the mod

He's been quite clear that he accepts responsibility for fixing the mod that wasn't working. The issue is whether or not you are responsible for the additional repairs, i.e. whether or not the box you sent back did indeed have shit packaging, something that could be resolved with photographic evidence if it exists. Most businesses probably would have just taken the hit to shut a bad customer up (even when it is knowingly the customer's fault), especially if they're profitable enough otherwise, and would take steps to prevent this in the future (take pictures of box condition upon delivery, etc).

I do think VGI should have been more proactive in resolving this, but it's entirely possible he did offer you reasonable resolutions and you refused them repeatedly, unwilling to accept anything but a brand new console and it did indeed sit as a stalemate where they were waiting for you to decide on a course of action they had offered.

That link you posted had nothing to do with VGI being "banned from advertising in a handful of Magazines". You're not doing your credibility any favours.

I shall give you the option to reimburse myself and to pay a penalty fee of which to be paid to me directly - taking into account inflation over the last 7 years. I shall then donate the amount you pay as a fee to the Shmups Forum given that this is the centre point for our Shmup Community.
Talk about a blatant attempt to garner sympathy. VGI may not have handled this issue as well as they should have by letting it go unresolved, but if anything you've done just as badly by exacerbating the issue with your attitude, if not made the situation even worse. You should be spending more time dealing with VGI directly via email to resolve this, because all you're doing here is antagonizing VGI instead of working to find a resolution to the issue you'll both be satisfied with.

Roo: no, I did not post the Duo to his repair guy in 'shit packaging'. It was posted using Parcel-Force and should it have arrived in a damaged condition with the box being destroyed or what not then I am quite sure that Lee would have stated this. Lee did in fact state that he could ask Saur to 'punch the box a few times' so let's determine where our morals stand here shall we?

And no, I did not send a Duo to Lee or anyone else for modding. I did in fact purchase the machine from Lee directly - which you would no doubt have found if you had have bothered to read the E-Mails...

Please have the patience to read the E-Mails before you get it wrong once again and make another false supposure. It is all there in the E-Mails so stop guessing - you replied in record time and I can vouch that you did not bother to read it.

Skykid · Post by **Skykid** » Tue Sep 09, 2014 6:40 pm

Blimey, that took some reading.

Went through every inch paying attention to dates and... No change.

Lee you stuffed this one up mate. Not saying you do this regularly, no idea, VGI probably has a decent rep - but as a business sometimes you just have to accept when something hasn't worked out and offer a reasonable solution that may leave you down on your original profit, but never at a loss.

I too don't buy the DOA CD Drive very easily. Not saying it's impossible but I've bought four PC Engine units and every other system you can think of over the years and never had such issues owing to transit, even with iffy packaging. I also wonder why Saur had the machine for ages and ages before a nonworking CD drive was mentioned?

Regardless, based on the exchange, Minty's account seems sound. Doubt he'd be so mad all these years on if it was him that tried to fuck you over.

Being retaliatory in business... Doesn't work. You sent him something that was broken, he sent it back - still broken - he asked for a resolution (and the manual he bought) and you got into 'it's not my fault about the drive, I'm not paying for it', which should never have really occurred.

And I see no reason for ending communication, keeping the machine, and keeping his £200 quid.

And his manual.

I'd be fucking furious too.

Skykid · Post by **Skykid** » Tue Sep 09, 2014 6:48 pm

* you sent a console to be modded

* he did the mod, but it had an issue with the mod when it arrived back to you and needed to be re-done

* you shipped the console back with shit packaging that caused it to get further damage

* he said he'd fix the mod for free, but the additional damage he wasn't responsible for and wanted to know if you wanted to pay for the damage, file a claim with the shipment company etc

* you blamed him for the entire affair, rejecting both offers and demanding he shoulder the entire cost of repairs, including the damage caused when it was sent back to VGI to fix the mod

Ha ha, what? Roo are you having another one of those crack parties again?

I don't know where you go that summary from, it's like you've been reading a different thread.

I'm revoking your sleuthing prowess.

VideoGameImports · Post by **VideoGameImports** » Tue Sep 09, 2014 8:23 pm

I haven't read all that and I won't. I have no idea if Minty has quoted everything verbatim or has edited/modified stuff. Based on the bullshit he wrote about us with the banned advertising and the trickery with the Sapphire, I'd be amazed if what he's posted is exactly how that went down. So people, make of that what you will. As I said earlier, the only want I'll consider doing anything at all here is if Minty contacts me directly. I did read this though:

Roo: no, I did not post the Duo to his repair guy in 'shit packaging'. It was posted using Parcel-Force and should it have arrived in a damaged condition with the box being destroyed or what not then I am quite sure that Lee would have stated this. Lee did in fact state that he could ask Saur to 'punch the box a few times' so let's determine where our morals stand here shall we?

For me, this just sums Minty up so perfectly. Parcel Force is a courier company and isn't responsible for packaging quality or materials. Asking Saur to punch the box a few times would be working in your favour, Minty, to help give you a better chance of getting some compensation. Did you even send it in a box? I seem to remember Saur saying you'd wrapped it in a single layer of bubble wrap and then brown paper.

VideoGameImports · Post by **VideoGameImports** » Tue Sep 09, 2014 8:39 pm

For the record, I dont buy any of this "machines stop working in transit"
bullshit.

You can't reason with anyone who says something like that about an early console with a CD-ROM drive. He made his mind up and that was it. Although I did flick upwards from the bottom and noticed that he did mention that he would make a claim with Parcel Force even though he didn't! Maybe he lost his receipt or tried to make a claim and they fucked him off. I don't know. But he did say he'd claim, it's there, poster by him.

We've bought literally dozens of Saturns, Duos, Mega CDs, Saturns, PS1s, FM Towns Martys which were working when we had them sent from Japan and didn't work when they arrived here. We once got a Divers Dreamcast which literally disintegrated when we tried to take it out of the box (physical damage, not just something like a broken drive). We still have the box here somewhere. We've sent consoles to people working which have arrived not working. Not a lot, but a few for sure. We've had people sell or trade in consoles with us which they swear were working when they sent them but weren't working when we got them. Again, not a lot, but definitely a handful over the years. The consoles we got from Japan which arrived broken, we didn't sell them as working, we either fixed them, threw them away or sold them as faulty. We've sold a couple of machines as faulty through ebay in the last year so that in itself would prove we do sell faulty machines (which doesn't prove anything in itself but it does hall show something I guess)... we're about to list a faulty AES system.

VideoGameImports · Post by **VideoGameImports** » Tue Sep 09, 2014 8:45 pm

... and white CD-ROM units. They're the worse for getting damaged in transit, along with the Marty. The original grey Duo seems to be pretty bad too.

MintyTheCat · Post by **MintyTheCat** » Tue Sep 09, 2014 8:46 pm

....and once up on a time in the land of Nod there lived a fairy...

cave hermit · Post by **cave hermit** » Tue Sep 09, 2014 9:16 pm

Minty man, I get you're pissed about this, but you need to stop insulting the guy; he's just going to get more pissed off and less likely to compromise with you. He made you a reasonable offer to contact him personally to negotiate, and you started demanding a "penalty fee". If you keep doing this you're probably never going to see a reimbursement.

MintyTheCat · Post by **MintyTheCat** » Tue Sep 09, 2014 9:36 pm

cave hermit wrote:Minty man, I get you're pissed about this, but you need to stop insulting the guy; he's just going to get more pissed off and less likely to compromise with you. He made you a reasonable offer to contact him personally to negotiate, and you started demanding a "penalty fee". If you keep doing this you're probably never going to see a reimbursement.

After 7 years and having sent 94 E-Mails to Lee I have very little doubt that he'd ever reimburse me.

Lee's objective now is to do his best to discredit me and to save his public image.

But when all is said and done Lee has not gone through the points, he has never stated why he kept the money/machine or why he caused this much grief or indeed why he chose to simply ignore it.

Even now he is manufacturing trash to try to save himself. Think about it, why would he wait for over 9 days, acknowledge that Saur received the Duo and all in the E-Mails and now he says things such as "he sent it wrapped in bubble-wrap and brown paper"? The E-Mails do not reflect this so why raise it now?

You tell me what Lee has acknowledged in all of this despite stating catch-alls such as "well, it is a grey area".

I think that a penalty is in order as he's kept it beyond any reasonable amount of time and I HAVE HAD TO GO PUBLIC in order to make it known what type of Seller he can be. 7 years: 2007 to 2014 is not reasonable. The last E-Mail was sent in 2010 to Lee and got no where.

It is not a simple matter of saying "ah, he's a liar" or "you cannot believe him as he told EBay about me trying to sell a counterfeit on EBay" or what ever else.

Given that he has ignored me for the last 7 years and given that any attempt by me to reconcile this situation has concluded in him ignoring the situation do you really think for a moment that me contacting him would give any useful outcome?

Trust is a very, very important factor in all relationships and this man has clearly voided any trust that he may have had through his actions, lies and general methods of conduct.

I see no other way than to make it public and to make him accountable to what is I dare say one of his largest markets: us - the Shmuppers.

He may have stolen my money and I may have gone through a pile of shit in the process but his actions have not gone unnoticed and it will affect him in the future.

Understand that I have nothing to gain here but the knowledge in knowing that he'll think twice about ripping someone off next time and indeed our community will be a little safer and fairer.

BareKnuckleRoo · Post by **BareKnuckleRoo** » Tue Sep 09, 2014 10:09 pm

Skykid wrote:I don't know where you go that summary from, it's like you've been reading a different thread.

Hm? Oh, I haven't read the emails yet or anything (I'll give 'em a quick skim though); I posted that while I was on break at work and I literally had hit "send" just as Minty dumped the emails. That's just based on what he'd posted in the Trading Form a while ago, and then the earliest of VGI's posts here. I haven't gone through them with a fine tooth comb and I probably won't; I don't even think the emails matter much because you could edit them quite easily if you're posting a text dump to a forum, and at any rate I think we can all agree VGI is best off just doing whatever he can to get Minty out of his hair. I don't know why it was left unresolved for so long, which is quite shitty, but Minty's behaviour strikes me as that of a 'special snowflake' so it wouldn't surprise me in the least if he thinks sending a console out in a bubble wrapped envelope is wise (lolno). However, unless VGI or Saur photographed it or Parcel Force has a record on file of what packaging it was shipped in, it'd be difficult to prove that it was Minty's fault. According to Minty's "evidence", several times VGI outright offered a refund of the mod costs, and would only charge for a replacement CD-Drive to get the thing working, which seems pretty reasonable (and was probably around the cost Minty was paying for the mod to begin with!) so I don't buy the claim of VGI "stealing" Minty's money. Just doesn't jive. I wonder why Minty didn't just say "sure, how much will the drive be?".

VGI mentioned they suspected incompetence with respect to the packaging, or foul play when he asked for a full refund + free repair of the drive (shipping a separate unit to them to try and get a free repair job on it or something, in which case they ought to keep a record of the serial number of consoles they work on) but it could very well have been the courier damaging it due to roughness too. It's bad luck for it to happen, but worse comes to worse, VGI can be ultra professional and absorb the costs, shipping him a working console while washing their hands of the issue, and never dealing with Minty again.

Spoiler

Minty's unnecessary antagonism isn't helping his chances of VGI deciding to give him a free console, though.

CStarFlare · Post by **CStarFlare** » Wed Sep 10, 2014 12:13 am

My impressions from reading the emails:

Things went off the tracks when the thing was sent to the conversion guy. VGI's communication became pretty poor and Minty's attitude got worse along with it.

Minty's frustration with the lack of communication is legitimate, but he escalated the situation in a bad way by accusing the seller of lying and insulting the guy who's supposed to be repairing for it him. The CD drive is a touchy issue, because with the condition of the rest of the console it's hard to say to what extent shipping may have been the cause of the issue. But here Minty's frustration gets the best of him: when asked how he sent it he gave a vague answer and tried to shift blame, which comes off poorly.

VGI's refund offer (everything aside from what was broken after Minty receiving the package) was reasonable, if mediocre customer service. Minty counters by accusing him of lies and demanding a full refund, after which he'll go ahead and talk tell the internet how shitty VGI is. VGI responds, and at this point both parties are being less than professional. Then Minty throws out "One more word form you and I take you to court," which would immediately end communication in any company I've ever worked for. The conversation is over.

Minty brought up the warranty a couple of times and VGI never really addressed it. I'm not sure what the terms of the warranty were so I can't comment on that, but that does stick out to me.

In the end, if the complaint was "I got a bum DUO and they only refunded 3/4 of my money," I'd be pretty sympathetic. But Minty sabotaged a resolution of any kind, and I've found his behavior in this thread to be rather poor. The incident doesn't put VGI in a good light, but even after reading Minty's emails it seems that they're far from the scumbags he's presented them as and as a result they come off as the more sympathetic party. It's been half a decade by this point, and Minty still has this chip on his shoulder that makes him post wild-eyed accusations against an internet company that stopped putting up with his abuse at his own insistence.

I've been in similar situations from both sides - I've ordered a custom arcade-style controller that arrived non-functional and crapped out several times after being fixed, and I've sold a console that the buyer claimed was not as advertised (in that case there's no ambiguity about how honest he was/wasn't being, but I digress). That sentence is the most you'll hear me complain about either situation, because both are long in the past.

Skykid · Post by **Skykid** » Wed Sep 10, 2014 3:54 am

Some of you guys have very strange views on all this. I'm surprised.

Some of Minty's behaviour comes across as rash to me too. He's holding a grudge for a long time, defrauds an auction, and probably lets his feelings on the matter get the better of him too easily. His responses could use some editing, too, especially when posting erroneous information re: VGI complaints that haven't really materialised. All I remember is complaints when they bumped the price of the SDOJ SLE up from the advertised £118 to a cool £160 after preorders had been placed. That irked some folks. It was by far the most expensive on the block.

But some of the shit you guys are saying regarding this particular deal is just plain wrong. Your objectivity needs a shot in the arm. If it was you who once bought a DUO from a seller and ended up with no console, no money, and no manual, you think you'd be all politeness and roses? Come now.

CStarFlare wrote:Minty's frustration with the lack of communication is legitimate, but he escalated the situation in a bad way by accusing the seller of lying and insulting the guy who's supposed to be repairing for it him

Yes, he escalated it, but it's obvious he has tech knowledge of his own and was getting frustrated twiddling his thumbs with no updates or feedback. It's that feeling when you know a deal starts going south and nerves kick in. He didn't insult Saur - he doesn't know him - he just said 'tell your guy to get on it, if it's just a dry joint it's kids stuff.' Seems fair comment, he was chasing a timely resolution. Also Lee's responses bounce all over the place: I tested it / maybe I didn't test it / I definitely tested it / What did you say was working again? / Your CD drive isn't spinning / etc

CStarFlare wrote:It's been half a decade by this point, and Minty still has this chip on his shoulder that makes him post wild-eyed accusations against an internet company that stopped putting up with his abuse at his own insistence.

Dude, that is absurd. The guy was robbed. There's good reason to end communication with a customer if you think they're unreasonable - and checking the date stamps on the correspondence, I don't think he was - but there's no reason to keep payment and product with no reimbursement. That kind of resolution can be done silently. And in business, should be.

BareKnuckleRoo wrote: According to Minty's "evidence", several times VGI outright offered a refund of the mod costs, and would only charge for a replacement CD-Drive to get the thing working, which seems pretty reasonable (and was probably around the cost Minty was paying for the mod to begin with!) so I don't buy the claim of VGI "stealing" Minty's money. Just doesn't jive. I wonder why Minty didn't just say "sure, how much will the drive be?".

Look, unless I'm going blind, something is missing here. What 'mod costs' do you keep referring to? He bought a pre-modded DUO recommended by the seller. There were no mod services involved or requested. This is a purchase of a non-working product, return of a non-working product, non-reimbursement of a non-working product. I don't see how anything else really matters.

I look at this entirely as if I were a customer. It seems incredibly black and white. You can rag all you want about the customer's 'impatience', but that came a lot later - the discussion even after the DUO was knackered and the manual was left out of the box was still completely cordial and upbeat. It only got tense when communication started to stretch and time rolled on.

VideoGameImports wrote:You can't reason with anyone who says something like that about an early console with a CD-ROM drive. He made his mind up and that was it. Although I did flick upwards from the bottom and noticed that he did mention that he would make a claim with Parcel Force even though he didn't! Maybe he lost his receipt or tried to make a claim and they fucked him off. I don't know. But he did say he'd claim, it's there, poster by him.

Lee, you just seem to be way off point man. All these details are largely superfluous. You claim the CD Drive is DOA a hell of a long time after Saur received the machine - you got to suck that up as a business. The customer has no idea about that. Blame his packaging? Ok, but you sent him a broken machine in the first place, otherwise he wouldn't have had to return it at all. Did you cover the cost of his return shipping? Did you explain how it should be packaged (business returns usually have all these details on copy/paste to cover their ass).

Flippant remarks came from both sides, and some early ones from you. Minty asked if you could send him the manual he bought, and you said you would send it to Saur. He asked 'why does Saur need it?' and you said 'Why do you need it?'

Wat?

You're going to have to explain the logic of that to me. Man buys item, you forget to ship item. When you decide to re-ship the item, you instead send it to someone else first?

He never got it in the end anyway, but that's just weird behaviour and a weird response. Doesn't instil confidence, does promote customer frustration.

And ultimately when all is said and done about this ancient deal gone bad, the one thing that's constantly being skirted and ignored is why you didn't refund his money minus the cost of your CD repair (which under the circumstances is still unfair to the customer considering he never received a working console at any point. Businesses need to bite the bullet sometimes).

Why did he end up with nothing? Because he got upset at months of emails and no resolution? Used harsh language? Threatened you with whatever he could in an attempt to not be ripped off?

Well in the end you have all his money and the console, so all that fear he had ended up being entirely substantiated. I can't feel sympathy for the guy who walked to the bank with £200 of free money and a DUO that needed repairs from the very beginning. And then you call him a 'muppet' over and over after having spent said money and repairing/reselling said console.

I'm not saying VGI have a bad rep, or that Minty isn't predisposed to saying the wrong things, but this deal doesn't work for me on several levels.

BareKnuckleRoo · Post by **BareKnuckleRoo** » Wed Sep 10, 2014 12:09 pm

Skykid wrote:Look, unless I'm going blind, something is missing here. What 'mod costs' do you keep referring to? He bought a pre-modded DUO recommended by the seller.

Ah, I checked the earliest emails, my bad. I thought for some reason he'd sent a system out himself to be modded or (or ordered one that needed to be RGB modded first). VGI did state he'll get him a refund though, minus the cost of a replacement PSU & CD drive, so I guess he meant the actual price of the modded DUO itself.

No, it wasn't great customer service to assume the drive was busted on arrival back due to customer negligence or foul play (even if it was) unless he had some clear reason to believe it was (obviously negligent packaging, completely different system shipped back to him, etc, this is why you document everything). I don't understand why the refund wasn't provided immediately so they could sort out who was paying for the CD drive later (was it not paid via credit card?). VGI might have been trying too hard to recoup costs by having him pay for the drive, or may have been paranoid of him doing something fishy and sending him a broken DUO he had before. Very bad judgement perhaps, but that doesn't mean it's malicious...

I don't entirely trust Minty's account of this situation either. His behaviour here, his decidedly non-specific response to the question about how he'd packaged it, why he hadn't gotten a response earlier (7 years??) The whole situation is bizarre.

Skykid · Post by **Skykid** » Wed Sep 10, 2014 12:46 pm

I honestly don't find it that bizarre in light of the bigger picture.

You guys are all talking about his behaviour like he's the one who really did something wrong, but the fact remains: he's the one who was ripped off 5 years ago.

As far as I'm concerned it's as simple as that, and the only thing I find more bizarre than his behaviour is you guys having such an odd appraisal of the situation.

I have no personal affiliation with Minty, I don't know the guy at all, and if any of you came here with a similar story I'd stand up for you as members of the gaming community in the same way. I'd hope you'd do the same for me but now I ain't so sure!

Shmups.org is a harsh realm.

shmups.system11.org

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