Hi. This was posted the other day but has just been made public. Hopefully you don't mind me giving it more visibility by reposting it on this page. Thanks for understanding.
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Hello,
First off, sorry to everybody for registering just for this, but it seems Terraonion think that the people interested in the subject are all users of this board hence they don't mention it in their own official forum. They haven't explained the matter in their homepage either nor are even addressing the questions in their official channels, as I'm still waiting for a reply via e-mail after several days.
I've learnt about this new RGB/audio fix revision past week. After reading lots of forum posts in order to know if there are any kind of plans to compensate in any form early adopters (given that, not only are they acknowledging with this they did release a flawed device, but that we had their word that there wouldn't ever be a revision fixing these particular issues), to my surprise, it seems there isn't.
Worst of it all, they're trying to hide and forget the issue as soon as possible if even it implies ignoring their own forum or their customers' e-mails.
https://forums.terraonion.com/viewtopic ... 3740#p3739
I have a revision 2? unit with updated firmware since day 1. I also bought a non-cheap PC Engine, a Packapunch RGB cable for RGB TV usage, a recommended 128GB micro SD card and a Playstation controller adapter. Haven't played the USD300 device for more than 3 h since I can't bear the diagonal visual noise I get. No scan converter/digital signal usage here.
No means to soldering and not in the US so the external solution is not assumable in my case, sadly.
As far as I've learnt, they had many knowledgable people warning them soon enough, yet they didn't listened as if it all was some kind of conspiracy. They also made some changes to fix audio issues with later units which early adopters wouldn't be getting. I didn't complain. Tried to understand. But now they're silently releasing a revised device for the same price and... we must just accept it? How come this thread isn't full of people saying it's unjust and claiming for some kind of compensation? I mean, they could at the very least offer a non-profit purchase of the new PCB! The more the voices, the bigger the chance to get a refund or something, isn't it. They weren't just ignorant,
they lied to their customers!
Neodev wrote:So we never took (the needed) attention to RGB output on SSDS3. To us, RGB output on SSDS3 was just another line on the features list of a device that was designed from day one as an ODE that would play 99,9% of the games. To us, playing all games was the key feature of Super SD System 3.
We did 2 big mistakes
You're then assuming you made "big" mistakes, can you please explain to me why your customers have to pay for them?
Están ustedes asumiendo entonces que cometieron errores "importantes", ¿puede explicarme si es tan amable por qué son sus clientes los que han de pagar por ello?
First one was to not think RGB had the importance that it has for "some of you", and i say "some of you", cause i still think you all are a small but noisy group of people (yes, you can blame me again for say what i think instead of what's politically correct)
So you made "important mistakes" which led to a flawed product at least in regards to the A/V output. You're saying that now, more than one year after the device is out and in your customers' homes. You're (silently) fixing the flaws with a new version for the same price so that your old customers have to pay TWICE if they want it fixed. And yet, you have the nerve to treat us with an insult!?
De modo que cometieron "errores importantes" que derivaron en un producto fallido al menos en lo concerniente a la salida A/V. Lo dicen ahora, después de más de un año de que el producto salió y esté en las casas de sus clientes. Han reparado (sin ningún aviso) los fallos con una nueva versión al mismo precio, de manera que sus antigos clientes han de pagar DOS VECES si quiere el arreglo. Y aún así, ¿¡tiene el descaro de dirigirse a nosotros con un insulto!?
But, would you guys would be able to wait 4 months without being fucking around everyday and putting more pressure day after day on us? i bet the answer is NO, cause you guys want the Amazon experience
What about asking your customers instead of treating them with such an unjustified arrogance as if they were part of a conspiracy? You know, if the answer is YES, we could count three mistakes now (and I'm sure it's a yes!)
¿Y qué me dice de preguntar la cuestión a sus clientes en lugar de tratarles con esa arrogancia injustificada como si formaran parte de no sé qué conspiración? Porque si la respuesta fuera SÍ, estaríamos ante el tercer error, ¿verdad? (¡y estoy seguro de que sería un sí!).
you guys saying me/us are shit, unfair with our customers, only looking for money and similar things : please clean your mouth before talking about us.
Yet another insult!
¡Y otro insulto más...!
we knew that no one would be happy : The ones with the old board would be pissed, the ones without it would be pissed, everyone would be pissed cause one only has to read this thread to see people only wants to not be happy at all, just trash talk about us, speculating but not hearing what we have to say.
I personally could tell you that I myself have been quite unsatisfied since they one with your device's quality, and yet, I never complaint in this whole year (I was too busy trying to not get crashes with certain games, I guess). Hearing all you have to say and never complaning despite the flaws. Just as you like. But that's beyond the point. You actually had the means (and still have, to a point) to have everybody happy, or, at least, not so dissapointed, but it seems you don't know what respect means. Even with your own customers, without whom, you couldn't exist as a company.
Personalmente, podría decirle que he estado bastante insatisfecho con la calidad de su dispositivo desde el primer día, y aún así, nunca me he quejado en todo este año (estaba demasiado ocupado intentando que determinados juegos funcionaran sin cuelgues, supongo). Justo como quieren. Pero ésa no es la cuestión. Ustedes tenían (y tienen aún, hasta cierto punto), de hecho, los medios para que todos estuvieran contentos, o al menos, menos decepcionados, pero se ve que desconocen el significado de respeto. Incluso hacia sus propios clientes sin los cuales no existirían como compañía.
So why we did this new version ? cause we wanted the guys fucking around with the rgb to have what they were fucking asking around all day long (or why you guys were moaning about it ? just to have it and come back moaning about we did it ?. Even we knew when they got this new board they would not stop fucking around with the same thing.
BUT above all things : we did it, cause it was the right thing to do at all.
You did the right thing. Now do the next right thing and
do not leave your old customers in a comparative disadvantage. Because not everything is about money and you're concerened about ethics, right?
Hicieron lo correcto. Ahora sigan en la senda correcta y no dejen a sus primeros clientes en una situación de agravio comparativo. Porque no todo es por dinero y realmente le preocupa la cuestión ética, ¿no es cierto?
I just want to say, that not everything in life is about money but passion about what one does and love for what on does. Sometimes shit happens, and like on the good times, we are always here to do our best to try to have everyone happy. Just sometimes as this time, its clear that it's not possible at all.
Excuse me. "Shit" didn't happen. You yourselves made "big mistakes", do really your best and try to compensate old customers. There're many ways for that and I'm sure most people will be reasonable (you'll be so lucky that many of them won't even care about the A/V fixes). But you aren't even trying. You're just giving your old customers a big FUCK YOU coupled with the worst possible way of human communication and manners.
Me discupen: Nada de "cosas que pasan". Ustedes son los que cometieron "errores graves", intenten de verdad resarcirse y compensen pues a sus primeros clientes. Hay muchas maneras para ello y estoy seguro de que ellos sabrán ser razonables (van a tener tanta suerte que muchos ni se preocuparán si hay arreglos de A/V). Pero no están ustedes ni acaso intentándolo. Lo único que han formulado es un enorme QUE OS JODAN a sus antiguos clientes acompañado de la peor de las formas de comunicación y educación posibles.
One thing is try to improve something and other different is to do changes to force your customers to buy the same thing two times
Good, because that's exactly what you achieved.
Fenomenal, prque eso es justo lo que han logrado.
We wanted the new board version, and we decided to not anounce it to not piss previous customers, to us the better way to have as less people as possible pissed, it was silent introduce it.
Mistake #4, in my eyes.
Error nº 4, en mi opinión.
there wasn´t a good solution that would make everyone happy : if you inprove the product you have some customers pissed, if you don´t improve it you will have those customers pissed or other guys that are not your customers at all pissed.
Rule #1 is not to "piss" your old customers. Not just because non-customers may end not being a customer ever if they care about customer support, but because of plain respect. It's your old customers the ones who blindly relied in your company. They gave you their money before the product got any review (at least, a useful, unpaid review). Then again, you still have the means to compensate them and not "pissing" them so hard. Talk with them (us). Otherwise, your company's image is taking much harm. Many will be reminding this episode for many years, the internet is huge, etc. etc.
La primera regla es no "fastidiar" a tus clientes antiguos. No sólo porque los que aún no son clientes pueden terminar por no serlo nunca si les preocupa el servicio al cliente, sino por una mera cuestión de respeto. Son sus clientes antiguos los que ciegamente confiaron en su compañía. Pusieron su dinero antes de que el producto pudiera tener alguna crítica (al menos, alguna útil, libre de cobros). Pero como les digo, aún tienen formas de compensarlos de alguna manera y "fastidiarlos" con tanta alevosía. Hablen con ellos (nosotros). De lo contrario, la imagen de su compañía va a verse muy dañada. Muchos van a estar recordando el episodio durante muchos años, la red es ingente, etc. etc...
About the assholes/dicks : its always the same story, world is full of people, some are more patience, others are dicks. I am not saying all our customers are dicks. I would say a small minority took this RGB issue the hard way and they pushed us so hard to the limits.
And again, what about that small minority who kept silence all this time patiently despite being quite unsatisfied with the device, and with reasons? "Fuck them" too? Do they have the right to think and claim that YOU are the assholes/dicks in their scenario?
De nuevo, ¿qué me dice de la minoría que ha estado pacientemente callada todo este tiempo, a pesar de estar bastante insatisfecha con el dispositivo, y con razón? ¿"Que les jodan", también? ¿Tienen ellos derecho a pensar y exclamar que los gilipollas/capullos son USTEDES, en su situación?
The TL;DR version was already posted:
Dochartaigh wrote:Does this seem completely messed-up to anybody else, or is it just me?
I mean, it's good they're going to finally fix their previously flawed product they released, but I ONLY purchased the still-flawed ~$300usd SSDS3 because: A.) there is NO other device which plays hucard AND disc games, and B.) because Terraonion ADAMANTLY, and I mean swore left and right, repeatedly, over and over again, that they would NEVER, EVER, under ANY circumstances redesign the board to fix these issues.
So now here are a TON of customers who caved in and bought their flawed product because they thought (because of Terraonion's own words and actions) "this is the best it will ever get", and now, again, they (for lack of a nicer way to put this) screw those customers over.
And yes, I know this is a bit convoluted to say that fixing it is a bad thing in any way, but the fact of the matter is for those of us who have a sub-par unit (which if they can't do the mods/fixes themselves just added ~$100 more to the already-high ~$300 price tag), it certainly is.
Again, forgive the long, boring post. Hopefully everybody "pissed" drops by and we can let Terraonion know that the issue won't be forgotten any time soon.
Also, huge thanks to all the people involved in doing the company's work and finding where the technical issues reside, as well as providing us with a solution. Sadly, it's not within everybody's reach.