Understood.Retro-Bit wrote:Allow us to address the misconception that ALL Saturn USB pads from the first wave have bad DPads. I am being totally transparent here in that the amount of issues reported has significantly gone down since we've addressed this issue with our factory back in April, but those that did have issues was still a small fraction of the overall "affected" units. I hope that social media and online posts that are quick to point to this issue would also point out that we continue to support any resolution to people's problems, whether it is a DPad issue or anything else. We appreciate everyone that has done so, especially those that frequent this forum!
With that said, as is the same with anyone else, we are still honoring replacements for your units. If you're handy with a screwdriver, we can send you replacement DPad actuators at no cost the next time our time is in the office. Just shoot an e-mail to info@retro-bit.com if you need them or have any other issues. Please include any information about the issue you're dealing with and we will try to respond within the next few business days
I am quite handy with various tools (especially when it comes to repairing Saturn pads), so I'm certain that we'll things sorted. Thank you so much for the prompt and thorough correspondence. You have clearly shown the sincere willingness to look out for your customers.
Hoping to make another order very soon!