FriendofSonic wrote:There are many of us who are giving encouragement to Alex, trying to assure him we appreciate his efforts, and we're never intending on rushing him on product releases throughout the entire history of Terra Onion. However, it always comes back to Alex insisting we are assholes who are never satisfied and demand instanteous product and satisfaction. True, I don't have access into Alex's inbox so he may in fact be dealing with an influx of assholes, and I can also appreciate the stress he's under, to put himself financially and mentally on the the line. But I fundamentally disagree with the silent redesign of the SSDS3 (V3), and the continual tirades Alex goes on against the customer base. It pains me to be fairly confident I may never place an order with Terra Onion again because I think the Neo SD and SSDS3(once it is modded to fix RGB and audio) are fantastic products, and I'm very intrigued with what the next product launches are going to be.
Just to clarify-- I am very happy that there is a third version of the SSDS3 to resolve issues, and I do not think anything is owed to V1 and V2 owners. I just think if this decision was made three months ago, the transparency would have been nice so that the customers could have made the decision to either mod their V2, or hold off and wait, or if they didn't own the SSDS3, to not place an order with Stone Age Gamer (I can't remember when the TO store went out of stock on the SSDS3) However, just my opinion and clearly TO can manage their product lines how they see fit.
This decision was never premeditated, it just happened cause we run out of pcbs, so i asked Todd if he could contact Voultar, FBX and Mobius to see if we could integrate the design.
It was never on the schelude for this year, i wasn´t mean to happen ever at all. It just happened cause the planets lined up.
This is like being on a infinite loop, i know some people will understand our/my decisions and others dont. Fortunally i learnt to live with that. I know i can´t have everyone happy, i just try to do what i think is better for the company and for the userbase, like it or not.
About the assholes/dicks : its always the same story, world is full of people, some are more patience, others are dicks. I am not saying all our customers are dicks. I would say a small minority took this RGB issue the hard way and they pushed us so hard to the limits. I hope this would never happened but its another stone on the road, nothing else, its time to move on.
You only have to come back to this thread and see how i was literally insulted here. I don´t think anyone deserves that at all.
Fact is we have improved a lot of things and we will continue improving others, having resources helps a lot on that
Alex,