the Goat wrote:
Neodev wrote:
This is like being on a infinite loop, i know some people will understand our/my decisions and others dont. Fortunally i learnt to live with that. I know i can´t have everyone happy, i just try to do what i think is better for the company and for the userbase, like it or not.
About the assholes/dicks : its always the same story, world is full of people, some are more patience, others are dicks. I am not saying all our customers are dicks. I would say a small minority took this RGB issue the hard way and they pushed us so hard to the limits. I hope this would never happened but its another stone on the road, nothing else, its time to move on
Alex,
I realize English is not your primary language. So maybe there is something lost in your writing. But your posts make you seem arrogant and entitled. All your "apologies" sound insincere. I'm not saying this to attack you or to be mean. I'm trying to give you a view of how you appear to some people here.
To be clear I do like your products overall. I plan to eventually get a NeoSD Pro MVS. I look forward to hearing about future product announcements.
Please continue working on TerraOnion's customer relations and product support. I think the vast majority of your problems with your customers could be solved with better communication from TerraOnion.
Not my intention at all,
English is not my primary language and i dont actually master it. I would say that i am more a visceral guy ratter than an arrogant guy. At least i see myself this way. If i don´t like you i will not tell you that i like you. If i don´t feel i did wrong i will not tell i did wrong. I am not a political correct guy for sure.
Just came here to give some light about whats happening inside TO and why we took the decisions we took and what our goals are.
Usually i tend to give out so many information and i think i should not be giving any information at all. From a PR point of view what i am doing here now is terrible and i know it.
I know pretty well we screwed SSDS3 analog design, you will see me here admiting it but you will not see me telling it was not me. We all screwed it and did a terrible release. Leasons to learnt
BTW thanks for the coment, one never learns from compliments but from the constructive criticism
BuckoA51 wrote:
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The amoung of work charge was so big that i muyself have being working since October 2016 24/7 and 16 hours a day.
It's just gone 11PM here in UK and I've just about finished with everything for today. I feel your pain working long days to keep things going.
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About your OSSC offer :
correct me if i am wrong but i remember i contacted you wanting to purchase one and you offered me two shap me it for a NEOSD, so i never answered you back. I never answered you back cause this was on of the things that i preffer to think before answer and that get lost on the todo list cause its was not priority compared with the rest of the tasks, cause Todd that was already colaborating with us had an OSSC and was doing tests with it for us. I usually preffer to pay things ratter than to trades, so when a trade is offered i like to think about it ratter than fast answering.
Really sorry about not answering you back.
Yes I think this is correct now you mention it. I offered the OSSC free,you refused initially but said you'd part exchange for a NEOSD but then never got back to me. In the end I just bought the NEOSD myself as I really wanted one anyway. Apologies, I'd forgotten about that.
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BTW, i still want to purchase one, didn´t tried again cause i heard most of the times those are not in stock.
I do not know who told you that but we have had them in stock for most of 2018 without many issues. They went out of stock for a few weeks this year but are now back in again. Accessories sometimes go out of stock if we underestimate how many we need.
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And Spain is a country with a medieval tax system based on rip people. We are forced to sumbit consecutive invoices and if we do a refund we have to make paperwork for each invoice, so more paperwork, and more work. This is the soley reason we don´t want to do refunds, i don´t want to work more, can´t live with more workload right now.
At least you're not in the UK

Have you looked at online book keeping systems like Xero? Switching to that was the best decision I made, everything is so much easier I don't even want to think what a mess I'd be in without it.
0:54 here and i am going to sleep also, i am pretty happy today cause got about 60 packets out and that means that there are 60 guys that will not ask when his order will be shipped.
Will order an OSSC tomorrow or monday, i heard its better than Framemeister and i really want one.
BTW you are lucky to be in UK, it can´t be worst than spain, this is a resume of our taxes :
21% VAT to europe
25% anual company tax over earnings
35% personal tax after paying 25% company taxes.
This is one of the reasons why we preffer to invest back ratter than have a salary, cause you end destroying more money. if you dont have earnings you save 60% in taxes from the earnings.