Syntax wrote:
Latest one was a dude that had to join neo, read 50 pages of slop before not even coming to an answer about how long it would be before his device arrived.
The response was... circle jerk is the perfect word.
This was their response:
neosd wrote:
Hello,
our plan was shipping all units first week of january (in worst scenario).
Unfortunally some of the first customers were not happy with the RGB output so this totally screwed the schelude.
We given all the avaliable infomation here since day one. Its impossible to know when we are going to ship, we know we should start shipping back in about 17 days since now, but cause how factoring works its really impossible to give dates until we have stock.
I am glad that darsof customers are happy having such acurate info, this is great.
Thanks for your coments and for leting us know that paradise arcades is a great place and we can buy such a nice piece of hardware from them.
and
neosd wrote:
Factoring is quite complex, one has to live it to understand it.
Let me try to explain it :
We submit a pcbs order and usually you get the pcbs in 3 weeks after you submit it. Then you need to get a slot in SMT factory to get the chips soldered on the pcbs.
Until SMT factory dosen´t has all the parts needed to make the work, you can´t get a soldering date cause they can´t put your order in the schelude.
So, lets say that you submit a pcbs order oon 1st february, you should get the pcbs about 21th of february but depending which day you have submited the order to the pcbs factory, you have a delay of 4 or 5 days cause they never process your pcbs order alone, they need to put more pcbs from other cutomers at the same time.
Lets say everything was ok and you have the pcbs the last week of frebruary, you ship those to the SMT factory and you wait for soldering slot. Until the pcbs arrive there, its impossible to know when the pcbs are going to be soldered, cause the pcbs may arrive in a moment when there is small load of work on the factory or they may arrive in a moment when there is something urgent.
So, is this the situation with Super SD Sytem 3 order as today ? NO, ITS NOT.
Super Sd System 3 got URGENT threatment from both factories, cause there was an issue that affected our busines and production needs to be speeded up.
In a normal situation we need about 2 months to produce a batch (having the chips), but this time we had to submit two pcbs batches to factory (one to try the new design to sure there isn´t any mistake) and another one to mass produce it (once we have validated the new design)
We got the first pcbs last friday (8 days ago), we soldered those the same friday and we saw that everything was ok, so last monday we submited the production order to the pcbs factory.
On a normal situation we would have to wait atleast 3 weeks since last monday to get the pcbs, but as i said this has been handled as priority production cause the issue so we have been quoted 10 days. Once we have the pcbs, we will get slot at SMT factory and again, we have been promised to get slot on the same week the pcbs are ready, cause again this is a "special situation".
I hope you now understand that its totally impossible to get a delivery date on normal situation and its really hard to get one in "special situation" such as this one.
And yes, i may have been unprofessional on my last coments but i am totally tired about the situation and about some actitudes.
I am sure it would be better for us to not tell anything at forums, neither even post, but i think everyone deserves to have up to date information.
One thing i really feel is that when i say : its impossible to get a delivery date and some one comes complaining, i should not explain WHY such as i am doing now. People should trush on our word based on previous facts.
We have done EVERYTHING to please everyone, i got the pcbs last friday at 18:00, driven 200 kms back to the city where i live and started soldering those without natural sunlight until 00:00 hours to validate those, all this after the entire week working. I went to sleep and next day (saturday) i started trying the new pcbs with framemeisters, lcds, crts, doing videos and so.
So next monday we were able to launch the mass production order and ship a pcb to Yodd by UPS so he could give us feedback as soon as possible aswel.
If we would not cared about our customers, i would have soldered the pcbs monday instead of friday, and i would have submited the pcbs order by tuesday. Or we would not have decided to make a new pcb and let everyone with the first one.
What i am trying to say with this ? I think we are far beyond on being professional, and i also think people would trush our word and let us work without keep hammering on the same thing all over again.
We are doing everything that is on our hand to ship the orders as soon as possibe, and i am talking that we are doing our best to save you guys ONE or TWO days to be waiting, not one or two weeks.
Again, I'm having the impression people are just reading some posts while ignoring others.