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 Post subject: Re: Super SD System 3
PostPosted: Thu Apr 12, 2018 9:43 pm 



Joined: 12 Apr 2018
Posts: 5
My shipment must be on the same tour as loukey’s and Koa Zo’s.....My unit left Spain on the 29th as well...


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 Post subject: Re: Super SD System 3
PostPosted: Thu Apr 12, 2018 9:45 pm 



Joined: 27 Jul 2012
Posts: 83
Before you guys just start charging back your purchases, I would suggest reaching out to Alex about the orders.

Also, if you picked Correos as the shipping option, I have some experience with them when I bought my NEOSD back in 2016. 1. It took a solid 2 weeks to be delivered in the USA. 2. At no point during that time did the USPS website ever show a status of the tracking number. To this date it still doesn’t.


So just because the USPS site doesn’t currently show it being in their possession doesn’t mean it isn’t on its way. Others have reported the same thing. This is one of several reasons TerraOnion is dumping Correos shipping and now use DHL for speedier shipments with better tracking.


Also, just as an FYI, our support Forums are just about finished. I am hoping Alex will formally announce them in the next day or two.
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 Post subject: Re: Super SD System 3
PostPosted: Thu Apr 12, 2018 9:52 pm 



Joined: 11 Nov 2013
Posts: 78
broken wrote:
Also, just as an FYI, our support Forums are just about finished. I am hoping Alex will formally announce them in the next day or two.


"our"?


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 Post subject: Re: Super SD System 3
PostPosted: Thu Apr 12, 2018 10:54 pm 


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Joined: 17 Jan 2016
Posts: 222
So is this notorious buzz more prevalent on the v2? I haven’t used my v1 much because of the sync issues on my bvm so haven’t had much experience yet


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 Post subject: Re: Super SD System 3
PostPosted: Fri Apr 13, 2018 11:36 am 



Joined: 19 Jan 2018
Posts: 23
broken wrote:
Before you guys just start charging back your purchases, I would suggest reaching out to Alex about the orders.

Also, if you picked Correos as the shipping option, I have some experience with them when I bought my NEOSD back in 2016. 1. It took a solid 2 weeks to be delivered in the USA. 2. At no point during that time did the USPS website ever show a status of the tracking number. To this date it still doesn’t.


So just because the USPS site doesn’t currently show it being in their possession doesn’t mean it isn’t on its way. Others have reported the same thing. This is one of several reasons TerraOnion is dumping Correos shipping and now use DHL for speedier shipments with better tracking.


Also, just as an FYI, our support Forums are just about finished. I am hoping Alex will formally announce them in the next day or two.


Oh, I have no intention of trying a chargeback quite yet; that’s pretty much last option. I first contacted local postal service who says it’s lost, then their national office who also says it’s lost. I just heard back from Terraonion that they don’t believe the USPS people and say that it will still likely arrive, so I’m planning on giving it a couple more weeks to see if that happens as I’d imagine they’ve had these issues in the past.

Outbursts on forums aside, the TerraOnion guys seem to be providing good customer service. They voluntarily halted their shipment (at likely large financial cost) and redesigned the board so our RGB would look better. Many other small companies would have silently made a revision 2 and screwed the early adopters. When alerted that the one cap was malpositioned, they apparently went and hand resoldered them on correctly. Once again, many others would have just had it corrected in the next batch rather than putting forth the extra effort. As of now I feel they’ve earned my trust that they will make it right even if the shitty postal service lost it. Only if they become unresponsive or unreasonable at some point would I plan on taking it up with the credit company.


Edit: After rereading my response I feel that I should clarify that while
I think their customer service has been quite good, I do believe there is some room for improvement in quality assurance.


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 Post subject: Re: Super SD System 3
PostPosted: Fri Apr 13, 2018 1:33 pm 



Joined: 27 Jul 2012
Posts: 83
The official TerraOnion support forums are now open!

https://forums.terraonion.com/
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 Post subject: Re: Super SD System 3
PostPosted: Fri Apr 13, 2018 2:53 pm 



Joined: 24 Dec 2017
Posts: 14
SavagePencil wrote:
broken wrote:
Also, just as an FYI, our support Forums are just about finished. I am hoping Alex will formally announce them in the next day or two.


"our"?

broken = Yodd = Todd = Todd's Nerd Cave = Moderator at the Terra Onion forum


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 Post subject: Re: Super SD System 3
PostPosted: Fri Apr 13, 2018 7:25 pm 



Joined: 17 Jun 2016
Posts: 95
loukey wrote:
broken wrote:
Before you guys just start charging back your purchases, I would suggest reaching out to Alex about the orders.

Also, if you picked Correos as the shipping option, I have some experience with them when I bought my NEOSD back in 2016. 1. It took a solid 2 weeks to be delivered in the USA. 2. At no point during that time did the USPS website ever show a status of the tracking number. To this date it still doesn’t.


So just because the USPS site doesn’t currently show it being in their possession doesn’t mean it isn’t on its way. Others have reported the same thing. This is one of several reasons TerraOnion is dumping Correos shipping and now use DHL for speedier shipments with better tracking.


Also, just as an FYI, our support Forums are just about finished. I am hoping Alex will formally announce them in the next day or two.


Oh, I have no intention of trying a chargeback quite yet; that’s pretty much last option. I first contacted local postal service who says it’s lost, then their national office who also says it’s lost. I just heard back from Terraonion that they don’t believe the USPS people and say that it will still likely arrive, so I’m planning on giving it a couple more weeks to see if that happens as I’d imagine they’ve had these issues in the past.

Outbursts on forums aside, the TerraOnion guys seem to be providing good customer service. They voluntarily halted their shipment (at likely large financial cost) and redesigned the board so our RGB would look better. Many other small companies would have silently made a revision 2 and screwed the early adopters. When alerted that the one cap was malpositioned, they apparently went and hand resoldered them on correctly. Once again, many others would have just had it corrected in the next batch rather than putting forth the extra effort. As of now I feel they’ve earned my trust that they will make it right even if the shitty postal service lost it. Only if they become unresponsive or unreasonable at some point would I plan on taking it up with the credit company.


Edit: After rereading my response I feel that I should clarify that while
I think their customer service has been quite good, I do believe there is some room for improvement in quality assurance.


TerraOnion = good customer service, laugh. They halted their shipment because they put out a completely faulty and broken product, after being told about it for months on this very forum. All the while blaming their customers for their own problems.

What other gaming company do you think would do this? Put out a non-working product and then say ha ha screw you? By the way it's been months and still no word on actually getting a fixed product in the hands of their customers...

On the 2nd revision, they were inept enough to put a chip on the wrong way, another problem they were notified about months ago and ignored (this very thread again). Then when pointed out, the owner went on a hissy fit talking about customers are preventing him from family time. How about you test something before you put it out?

The video is still screwed up (diagonal lines on solid colors on almost every single system), the audio is completely screwed up (annoying constant buzzing), and what are people who have the 2nd revision supposed to do about the faulty composite chip? Learn to solder themselves and flip it?!, that's quite the product.

If this were some cheapo 100-200$ product, ok give them the benefit of the doubt. But this thing is nearly 330$ us shipped.

I won't even go into the total cesspool site they voluntarily decided to use. Being attacked and banned if you dare say anything they don't agree with.

So no, the rollout of this device has been a complete disaster, sorry to say. I will expect an audio fix soon or I'll be demanding a full refund. And if that doesn't work, I'll be charging back my card, as it's my right to do so as a consumer.


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 Post subject: Re: Super SD System 3
PostPosted: Fri Apr 13, 2018 8:06 pm 


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Joined: 06 Feb 2005
Posts: 612
Location: Italy
You starting this again? lol


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 Post subject: Re: Super SD System 3
PostPosted: Fri Apr 13, 2018 9:17 pm 



Joined: 05 Mar 2017
Posts: 254
Location: Woodinville, WA
Xer Xian wrote:
You starting this again? lol


I can't find a way to do it from the web, but you can block people using Tapatalk and it takes effect everywhere, including the web. 8)


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 Post subject: Re: Super SD System 3
PostPosted: Fri Apr 13, 2018 10:18 pm 


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Joined: 30 Mar 2005
Posts: 3648
My SSDS3 works great & the video looks spectacular through the HD Retrovision cable. Ive gotten nothing but enjoyment out of it & am glad Terraonion were responsible enough to delay my shipment in order to send the best product they could. It was worth the wait & worth every penny I put into it. If there's something technically wrong with it I haven't noticed because I've been too busy having a blast playing games. They did a great job & it's a great product.
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 Post subject: Re: Super SD System 3
PostPosted: Sat Apr 14, 2018 4:29 am 



Joined: 17 Jun 2016
Posts: 95
Xer Xian wrote:
You starting this again? lol


i'll stop when they fix their product.


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 Post subject: Re: Super SD System 3
PostPosted: Sat Apr 14, 2018 12:23 pm 


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Joined: 28 Feb 2015
Posts: 357
Location: Rome
strygo wrote:
Xer Xian wrote:
You starting this again? lol


I can't find a way to do it from the web, but you can block people using Tapatalk and it takes effect everywhere, including the web. 8)


Same here. I already got him on ignore list on ng.com, now gotta find a way to do the same here.


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 Post subject: Re: Super SD System 3
PostPosted: Mon Apr 16, 2018 8:16 pm 


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Joined: 07 Jun 2017
Posts: 32
I am willing to make a few RGB cables that let you use the RGB from your modded console and take the audio input from the SSDS3. I can either modify your cable or make one. It will have female RCA jacks near the SCART head so you can use a standard MD/Genesis 2 composite video cable to plug the audio in from the SSDS3.

https://tinkerplunk.com/super-sd-system-3-cables/

Lead time is probably a few weeks for new cables as I don't have all the different connector types, but if you send me your cable it would only take the combined shipping time + a day or 2.


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 Post subject: Re: Super SD System 3
PostPosted: Mon Apr 16, 2018 8:33 pm 


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Joined: 19 Oct 2013
Posts: 254
arithmaldor wrote:
I am willing to make a few RGB cables that let you use the RGB from your modded console and take the audio input from the SSDS3. I can either modify your cable or make one. It will have female RCA jacks near the SCART head so you can use a standard MD/Genesis 2 composite video cable to plug the audio in from the SSDS3.

https://tinkerplunk.com/super-sd-system-3-cables/

Lead time is probably a few weeks for new cables as I don't have all the different connector types, but if you send me your cable it would only take the combined shipping time + a day or 2.


I think one issue might be is that nobody can seem to find a source for Genesis composite video cables that are truly stereo. Seems like most everybody is only finding ones that have Right connected correctly, but Left is connected to mono. This is incorrect to begin with since the Genesis 2 has has different pins for Left, Right, and mono audio. Also, people have reported mono isn't connected on the SSDS3, so people would just end up with right audio with all the improper genesis composite cables floating around.


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 Post subject: Re: Super SD System 3
PostPosted: Mon Apr 16, 2018 8:45 pm 


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Joined: 07 Jun 2017
Posts: 32
I'll put a note on the page, I can make some stereo cables with these:
https://console5.com/store/mini-din-9-c ... black.html
or try to source true stereo cables.


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 Post subject: Re: Super SD System 3
PostPosted: Tue Apr 17, 2018 12:09 pm 



Joined: 04 May 2014
Posts: 132
Location: germany
First good review of the SSD3 by MLiG.

https://www.youtube.com/watch?time_cont ... mbglSBWF8E


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 Post subject: Re: Super SD System 3
PostPosted: Tue Apr 17, 2018 6:43 pm 


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Joined: 12 Jul 2009
Posts: 2213
Location: St. Louis, MO USA
Can anyone recommend someone, or some service that will mod my Core Grafx with caps and jailbar fix? I had a person that I used in the past but they aren't responding at this time.

Haven't picked up a soldering iron in a decade or so and don't want to mess anything up.

Thanks.. I'm in the US.

Edit: Looks like I'm squared away.
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 Post subject: Re: Super SD System 3
PostPosted: Tue Apr 17, 2018 7:12 pm 



Joined: 18 Jul 2014
Posts: 9
Reference Shipping and all those worried about missing parcels - Im in the UK - According to the tracking my SSD 3 reached Heathrow on 24 March. I finally received it today (17 April) - nearly one month to travel 150 miles to my house from Heathrow - something fishy going on with that Spanish courier service - either that or Royal Mail have gotten way worse over the last few years..


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 Post subject: Re: Super SD System 3
PostPosted: Tue Apr 17, 2018 7:51 pm 


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Joined: 22 Feb 2005
Posts: 808
Location: Pennsylvania, United States
Rogue_element wrote:
Reference Shipping and all those worried about missing parcels - Im in the UK - According to the tracking my SSD 3 reached Heathrow on 24 March. I finally received it today (17 April) - nearly one month to travel 150 miles to my house from Heathrow - something fishy going on with that Spanish courier service -

Thanks for that update. I'm one of those waiting, it's been 4 weeks since my parcel was shipped.


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 Post subject: Re: Super SD System 3
PostPosted: Wed Apr 18, 2018 1:28 am 



Joined: 19 Jan 2018
Posts: 23
Koa Zo wrote:
Rogue_element wrote:
Reference Shipping and all those worried about missing parcels - Im in the UK - According to the tracking my SSD 3 reached Heathrow on 24 March. I finally received it today (17 April) - nearly one month to travel 150 miles to my house from Heathrow - something fishy going on with that Spanish courier service -

Thanks for that update. I'm one of those waiting, it's been 4 weeks since my parcel was shipped.



Thank you. I'm another one waiting still. :)


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 Post subject: Re: Super SD System 3
PostPosted: Wed Apr 18, 2018 1:39 am 



Joined: 12 Apr 2018
Posts: 5
I’m still waiting too, today completes the 4th week of shipping time for mine...thanks for letting us know your experience.


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 Post subject: Re: Super SD System 3
PostPosted: Wed Apr 18, 2018 2:17 am 


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Joined: 18 Feb 2015
Posts: 1891
Location: DFW area, Texas
Hopefully Stone Age Gamer will get a shipment of them. I'd rather order from them like I do now for Everdrive products, as the shipping is much more reliable from a same-country basis.
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 Post subject: Re: Super SD System 3
PostPosted: Wed Apr 18, 2018 3:36 am 



Joined: 12 Apr 2018
Posts: 5
FBX wrote:
Hopefully Stone Age Gamer will get a shipment of them. I'd rather order from them like I do now for Everdrive products, as the shipping is much more reliable from a same-country basis.


I believe they stopped using correos for shipping so future orders should use one of the reliable/faster (slightly more $) carriers. Everyone waiting these long shipment times had selected correos not knowing about the issues...Personally, I would have happily paid the extra shipping if I knew.


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 Post subject: Re: Super SD System 3
PostPosted: Wed Apr 18, 2018 7:11 am 



Joined: 19 Jan 2018
Posts: 23
SlightlyObsessed wrote:
FBX wrote:
Hopefully Stone Age Gamer will get a shipment of them. I'd rather order from them like I do now for Everdrive products, as the shipping is much more reliable from a same-country basis.


I believe they stopped using correos for shipping so future orders should use one of the reliable/faster (slightly more $) carriers. Everyone waiting these long shipment times had selected correos not knowing about the issues...Personally, I would have happily paid the extra shipping if I knew.



Oh yeah, for sure.


Here were the given options:

Image


You figure 1-2 weeks isn't too bad and they even say "The best price and speed". If they had written "4-6 weeks or more.. probably lost. No recourse if it is" then all the sudden you choose UPS every time.


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 Post subject: Re: Super SD System 3
PostPosted: Wed Apr 18, 2018 7:29 am 



Joined: 20 Apr 2015
Posts: 125
Anyone tried ver. 2 with a Framemeister? According to MLiG there is still some diagonal noise going on :shock:


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 Post subject: Re: Super SD System 3
PostPosted: Wed Apr 18, 2018 8:09 am 


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Joined: 09 Aug 2017
Posts: 695
Location: Australia
Doesn't matter if you completely remove the entire analog video circuit and bypass it with a different 7374 amp, the diagonal noise is still there.

It can be seen on the menu screen on a crt even.

I've tried comp video for sync and csync but its still there.

I did completely bypass the ssds3 for composite video and played for a bit in composite and guess what? No noise.

Using bypassed composite for sync still shows diagonal noise.

I gave up.


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 Post subject: Re: Super SD System 3
PostPosted: Wed Apr 18, 2018 8:39 am 



Joined: 02 Apr 2018
Posts: 11
I don't know if i've seen anyone mention this yet, but my internal RGB mod on my TG-16 grabs everything from the underside of the expansion pins, and somehow this gets affected by the SSDS3.

There is clearly noise in the normal output of my system, but I would characterize it as blotchy undefined "clouds" of noise in primarily solid green colors. It looks very similar to the noise issues inherent to a Framemeister.
If I hook up the SSDS3 and still continue running video off of my own RGB port, the noise becomes diagonal lines in those same areas.

Don't know if that is useful to anyone in diagnosing the cause, but thought I would throw it out there.


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 Post subject: Re: Super SD System 3
PostPosted: Wed Apr 18, 2018 8:40 am 



Joined: 20 Apr 2015
Posts: 125
Well my PC Engine is already RGB modded. I guess I will use RGB from there - the tricky bit is getting the RGB signal merged with the audio from the SSDS3 to send it into the Framemeister.


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 Post subject: Re: Super SD System 3
PostPosted: Wed Apr 18, 2018 12:14 pm 


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Joined: 02 Oct 2010
Posts: 2929
Location: UK
Quote:
Im in the UK - According to the tracking my SSD 3 reached Heathrow on 24 March. I finally received it today (17 April)


Who delivered the package in the UK, which courier?
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