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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Sun May 02, 2021 3:53 pm 



Joined: 04 Apr 2014
Posts: 887
ldeveraux wrote:
Taiyaki wrote:
Question for SuperG, but is it possible to use any mini usb to usb wall charger for the gscartsw, or is that not recommended? I was thinking of combining it into a single wall adapter along with the rgb2comp, which is flexible at using any wall charger apparently. If this isn't recommended then I won't attempt it however.


This was asked and answered about a month or so back.

Thank you. Looked back but it didn't seem to be the exact question (the one I saw was asking about gscartsw + gcomp), but if I understand correctly since both the newer gscartsw from a few years ago and the rgb2comp use micro usb, it should be ok?


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Sun May 02, 2021 7:51 pm 


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Joined: 06 Jul 2014
Posts: 1547
Location: US, MI
Taiyaki wrote:
Question for SuperG, but is it possible to use any mini usb to usb wall charger for the gscartsw, or is that not recommended? I was thinking of combining it into a single wall adapter along with the rgb2comp, which is flexible at using any wall charger apparently. If this isn't recommended then I won't attempt it however.

Yes if it's the switch version with native MicroUSB (not barrel jack).


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Sun May 02, 2021 8:20 pm 



Joined: 04 Apr 2014
Posts: 887
superg wrote:
Taiyaki wrote:
Question for SuperG, but is it possible to use any mini usb to usb wall charger for the gscartsw, or is that not recommended? I was thinking of combining it into a single wall adapter along with the rgb2comp, which is flexible at using any wall charger apparently. If this isn't recommended then I won't attempt it however.

Yes if it's the switch version with native MicroUSB (not barrel jack).

Thank you! Yes my more recent scartsw is the one with native MicroUSB.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Mon May 03, 2021 12:02 am 



Joined: 01 Mar 2018
Posts: 730
Taiyaki wrote:
ldeveraux wrote:
Taiyaki wrote:
Question for SuperG, but is it possible to use any mini usb to usb wall charger for the gscartsw, or is that not recommended? I was thinking of combining it into a single wall adapter along with the rgb2comp, which is flexible at using any wall charger apparently. If this isn't recommended then I won't attempt it however.


This was asked and answered about a month or so back.

Thank you. Looked back but it didn't seem to be the exact question (the one I saw was asking about gscartsw + gcomp), but if I understand correctly since both the newer gscartsw from a few years ago and the rgb2comp use micro usb, it should be ok?


Man, I submitted before actually giving the answer! Sorry about that!


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Mon May 03, 2021 3:42 am 



Joined: 04 Apr 2014
Posts: 887
ldeveraux wrote:
Man, I submitted before actually giving the answer! Sorry about that!

No problem. Fortunately Superg confirmed it works. Those Micro USB connectors are so practical.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Wed May 05, 2021 4:24 pm 


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Joined: 06 Jul 2014
Posts: 1547
Location: US, MI
Guys, I will be phasing out my courtesy repair services, that includes everything that is user faults and older units. I always tried to help the best I can and I never charged the "real" repair price, only the components and shipping. I was trying to stay on top of things but turned out that's not enough for some people. I'm getting insulted privately and people are constantly testing my limits. I'm often getting switches for the repair where it's a clear 100% user fault and user damage and when I communicate about that I'm getting all the heat. People want free stuff, people want free time and full refunds! Switches don't usually die by themselves and this is a niche market.
It might be that from now on I will not be selling anything directly. Everything will be handled through CastleMania Games and warranty terms will likely be updated to be more realistic. This topic will be eventually closed. I'm tired.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Wed May 05, 2021 4:44 pm 



Joined: 03 Apr 2021
Posts: 5
Sorry to hear you've been getting grief over support, superg - you've been great with me!

Since I left a bit of a loose end in the thread (as superg has been helping me in DMs), I now think my gscartsw is fine but the TV I'm using is introducing some sort of noise; if I plug my audio breakout into the switch without the TV attached, audio stays perfect. Also, my longer and less-shielded cable results in less audio interference, which is a bit fishy.

I'm waiting on getting my crappy SCART->HDMI converter back from a friend in a couple of weeks so i can verify whether my problem is "the TV messes things up" or "plugging the SCART into anything messes things up". Hopefully, everything works fine with this and I have both a perfectly functional gscartsw and a great excuse to upgrade my 14" CRT to something more in the 20" region!


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Thu May 06, 2021 6:34 am 



Joined: 17 Sep 2012
Posts: 409
superg wrote:
Guys, I will be phasing out my courtesy repair services, that includes everything that is user faults and older units. I always tried to help the best I can and I never charged the "real" repair price, only the components and shipping. I was trying to stay on top of things but turned out that's not enough for some people. I'm getting insulted privately and people are constantly testing my limits. I'm often getting switches for the repair where it's a clear 100% user fault and user damage and when I communicate about that I'm getting all the heat. People want free stuff, people want free time and full refunds! Switches don't usually die by themselves and this is a niche market.
It might be that from now on I will not be selling anything directly. Everything will be handled through CastleMania Games and warranty terms will likely be updated to be more realistic. This topic will be eventually closed. I'm tired.


May not mean much, but I'm still rolling with one of your 2014 era switches I got from you from the Assemblergames forum. Never had a problem and has always been up to the task. People suck.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Thu May 06, 2021 8:14 am 



Joined: 09 Mar 2020
Posts: 41
This is incredibly sad to hear but also not very surprising unfortunately. It's already quite an achievement to have done this for so long. Thank you superg.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Sun May 09, 2021 4:25 am 



Joined: 01 Jul 2017
Posts: 159
superg wrote:
Guys, I will be phasing out my courtesy repair services, that includes everything that is user faults and older units. I always tried to help the best I can and I never charged the "real" repair price, only the components and shipping. I was trying to stay on top of things but turned out that's not enough for some people. I'm getting insulted privately and people are constantly testing my limits. I'm often getting switches for the repair where it's a clear 100% user fault and user damage and when I communicate about that I'm getting all the heat. People want free stuff, people want free time and full refunds! Switches don't usually die by themselves and this is a niche market.
It might be that from now on I will not be selling anything directly. Everything will be handled through CastleMania Games and warranty terms will likely be updated to be more realistic. This topic will be eventually closed. I'm tired.


Really sorry to hear that. Unfortunately the 1% or so of trolls can really drag you down. On my part, your switches have become a treasured part of my (and I'm sure many others) setup.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Sun May 09, 2021 3:42 pm 


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Joined: 14 Aug 2019
Posts: 495
Location: BW, Germany
Hi superg,

I'm working on a feature for the upcoming OSSC Pro that uses the EXT port of gscartsw/gcompsw, specifically pins 2 and 5-7 for querying and overriding the selected input port. The former case allows auto-loading a specific settings profile based on the input number (which the switch automatically selects based on port activity). I'm testing the implementation against a gscartsw 5.2, it works well so far. The I/O standard on the Cyclone V side is 3.3V LVTTL, so no level shifting is needed.

Of course it would be good to know which models or revisions that functionality was introduced with, and what changes were made to the interface (if any) that would be important take into account regarding electrical and functional compatibility. That way it could be known which models/revisions are covered already and which ones could be supported with appropriate adaptations. Could you provide some information on that?

Sorry to hear that about your sale and support situation.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Sun May 09, 2021 4:08 pm 


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Joined: 06 Jul 2014
Posts: 1547
Location: US, MI
6t8k wrote:
Hi superg,

I'm working on a feature for the upcoming OSSC Pro that uses the EXT port of gscartsw/gcompsw, specifically pins 2 and 5-7 for querying and overriding the selected input port. The former case allows auto-loading a specific settings profile based on the input number (which the switch automatically selects based on port activity). I'm testing the implementation against a gscartsw 5.2, it works well so far. The I/O standard on the Cyclone V side is 3.3V LVTTL, so no level shifting is needed.

Of course it would be good to know which models or revisions that functionality was introduced with, and what changes were made to the interface (if any) that would be important take into account regarding electrical and functional compatibility. That way it could be known which models/revisions are covered already and which ones could be supported with appropriate adaptations. Could you provide some information on that?

Sorry to hear that about your sale and support situation.

EXT was introduced starting from gscartsw v3.x, which allowed only the query:
1. gscartsw 3.x - query only
2. gscartsw_lite / gcompsw 4:1 - query only, I recall there were some issues with override
3. gscartsw/gcompsw 5.x - both query and override

I don't think much changed across revisions (like levels), pinout remains the same. EXT protection resistors were added in 5.x.

One of a recent "support" case was a guy who said that "he touched SCART cable while having static buildup" and 4 switch ports stopped working. Shipped the switch here and I found out that 2 EXT Altera IC lines were deliberately burned which prevented switch from selecting half of the input ports. I don't replace Altera IC because it requires good tools, skill and a lot of patience / time so I said that most likely won't be able to repair it and guy asked for a full refund. I ended up relocating the ports and creating the custom firmware (fixed it) but I regret adding EXT at all. Too many issues with incompetent people.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Sun May 09, 2021 8:28 pm 


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Joined: 14 Aug 2019
Posts: 495
Location: BW, Germany
superg wrote:
EXT was introduced starting from gscartsw v3.x, which allowed only the query:
1. gscartsw 3.x - query only
2. gscartsw_lite / gcompsw 4:1 - query only, I recall there were some issues with override
3. gscartsw/gcompsw 5.x - both query and override

I don't think much changed across revisions (like levels), pinout remains the same. EXT protection resistors were added in 5.x.

One of a recent "support" case was a guy who said that "he touched SCART cable while having static buildup" and 4 switch ports stopped working. Shipped the switch here and I found out that 2 EXT Altera IC lines were deliberately burned which prevented switch from selecting half of the input ports. I don't replace Altera IC because it requires good tools, skill and a lot of patience / time so I said that most likely won't be able to repair it and guy asked for a full refund. I ended up relocating the ports and creating the custom firmware (fixed it) but I regret adding EXT at all. Too many issues with incompetent people.

Thanks a lot! Looks like if I include the override functionality, it'll have to be a separate version exclusively intended for gscartsw/gcompsw 5.x then. Of course I don't expect you to provide any support for this OSSC Pro connectivity specifically, whether or not override will be included. It's all the more appreciated that you're helping me here.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Mon May 10, 2021 1:55 pm 


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Joined: 06 Jul 2014
Posts: 1547
Location: US, MI
archimage wrote:
archimage

Today I got an open paypal case from this user which was quickly escalated to a claim, while I was sleeping, not leaving me the chance for the reply and I would like to expose the forum user to everybody here.
He is long time user of my products, he ordered his last switch from me on November 17, 2020. The story starts in January 2021 when he damaged the last gscartsw version by plugging some audio equipment to SCART breakout board and "seeing spark" before sound died. All these 4 months I was patiently helping him until that was simply too much for me. There was a lot of communication, I've been helping him to repair the switch remotely, that didn't work out. He shipped the switch here and I fixed it. After I shipped the switch back and warned him not to kill it and figure out his setup problem before plugging it in again, he killed it the next day BY DOING EXACTLY THE SAME as he did when it died the first time. I tried to help him again, he managed to repair it and kill it again, a few iterations of that. In a process he was a total mess, didn't follow my instructions, started to replace some random switch components. He was loosing resistors and capacitors, breaking the traces and constantly asking me information what is connected where and I was patient enough until that was simply unbearable. After I refused to spend more of my time with this all, he started to insult me privately. That was all acceptable, I can't please everybody but today he brought it to another level by trying to steal my money.

First some technical insight, he says he sees sparks when he connects speakers to the switch and that's what kills it. He also lives in 200 years old house and is feeling current by touching HDMI cable in his house. What in my opinion is going on is that there is some fundamental problem either in a apartament wiring (uneven grounds) or something else is totally non compliant. A lot of switch users are hot plugging audio, video, SCART signals and there are hundreds of different configurations and it's never a problem with any switch version.

Second, now I am forced to spend much more time to prepare the claim documents to paypal and I am willing to go all the way even if that involves legal help. Here I published each and every private message exchange with archimage:
https://www.dropbox.com/sh/0tyl2g14lbpb ... HbFFa?dl=0

Lastly, I've had enough and I am stopping all switch sales.
All current orders will be shipped in the next few days, if you made the order, I will ship it.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Mon May 10, 2021 4:18 pm 



Joined: 01 Mar 2018
Posts: 730
superg wrote:
archimage wrote:
archimage

Today I got an open paypal case from this user which was quickly escalated to a claim, while I was sleeping, not leaving me the chance for the reply and I would like to expose the forum user to everybody here.
He is long time user of my products, he ordered his last switch from me on November 17, 2020. The story starts in January 2021 when he damaged the last gscartsw version by plugging some audio equipment to SCART breakout board and "seeing spark" before sound died. All these 4 months I was patiently helping him until that was simply too much for me. There was a lot of communication, I've been helping him to repair the switch remotely, that didn't work out. He shipped the switch here and I fixed it. After I shipped the switch back and warned him not to kill it and figure out his setup problem before plugging it in again, he killed it the next day BY DOING EXACTLY THE SAME as he did when it died the first time. I tried to help him again, he managed to repair it and kill it again, a few iterations of that. In a process he was a total mess, didn't follow my instructions, started to replace some random switch components. He was loosing resistors and capacitors, breaking the traces and constantly asking me information what is connected where and I was patient enough until that was simply unbearable. After I refused to spend more of my time with this all, he started to insult me privately. That was all acceptable, I can't please everybody but today he brought it to another level by trying to steal my money.

First some technical insight, he says he sees sparks when he connects speakers to the switch and that's what kills it. He also lives in 200 years old house and is feeling current by touching HDMI cable in his house. What in my opinion is going on is that there is some fundamental problem either in a apartament wiring (uneven grounds) or something else is totally non compliant. A lot of switch users are hot plugging audio, video, SCART signals and there are hundreds of different configurations and it's never a problem with any switch version.

Second, now I am forced to spend much more time to prepare the claim documents to paypal and I am willing to go all the way even if that involves legal help. Here I published each and every private message exchange with archimage:
https://www.dropbox.com/sh/0tyl2g14lbpb ... HbFFa?dl=0

Lastly, I've had enough and I am stopping all switch sales.
All current orders will be shipped in the next few days, if you made the order, I will ship it.


I can't blame you for quitting after that. Let CastleMania deal with the customers from now on. I can't believe he popped it 3 times and opened the Paypal case after you offered so much help. Some people are just trash.

Consequently I looked him up here and he never once posted in this thread!


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Mon May 10, 2021 5:51 pm 



Joined: 21 Jul 2016
Posts: 42
I can't just read this and not say anything, people calling me thrash without knowing anything about me.

First thing I am not a random user, I am long time buyer and supporter of Superg and the Gscartsw. And I am active member of many forums where I contribute as much as I can in different projects, even in associations locally.

I bought 3x Gscartsw and 1x Gcompsw, and I recommended to other friends the same product to every friend.

They are connected to my setup in the same apartment, with the same type of speakers and they aren't cheap ones, I am using active speakers Audioengine A5+ and the Gscartsw is used in pair with good quality scarts and breakout coming from Retrogamingcables. There are more 14 consoles there everything carefully wired. Everything is hooked to a 20F1 I have been using this setup for 4 years and never had any issue.

In november 2020 I decided to purchase the latest revision 5.3.

Believe or not it didn't last more than 1 month before I lost the right channel. I did nothing except connecting the rca breakout to the same speakers I am always using.

First time I contacted Superg to ask him he told me it was user fault and not the switch so I would pay for shipping from France and pay the repair and the shipping back to France.

He showed me he's not enjoying the repair and he accepted my proposal to troubleshoot from distance.

I bought a soldering station multiplexers and changed them as he instructed me, it didn't fix the sound. So he told me he doesn't see anything else, so I ordered another pair of multiplexers and changed them again. Then we troubleshooted some resistors evry value was fine. Then he asked me to ship it of course at my expense 50 euros.

He realized there that it was 5.3 revision which he didn't noticed I told him in the discussion so he forgot to ask me to change the audio amp. I was thinking ok he was busy he didn't notice nevermind. He asked me 40 euros I paid without any question.

Finally the Gscartsw came out here I spent 150 euros but it's working no problem, so I decided to change everything in my setup, I hooked only 3 consoles and another speaker (Bose).

What happened ? While inserting the jack I saw a spark and the right channel is dead again.

I sent him a message and he showed he was quite angry and asking me to change the amp again and if doesn't work change mumtiplexers.

I ordered another amp, changed it. Worked before mounting and died right away after mounting, and this time with the same speakers the other gscartsw units are still working fine.

I asked him let me buy a 5th unit from you, and please repair this unit I can pay to ship it back to you because there's definitemy a problem if it dies so fast.

He refused because he was thinking it was my house grounding loop. And asked me to try to reproduce the same setup as the other good working gscartsw. I tried again, and followed the same scheme of repairs he told me and I saw how fragile these pcb are, even with extreme care I can't handle changing IC so many time, traces started to wiggle and a resistor stopped giving value so I asked him for the pinouts of things.

He answered me he would stop helping me due to the time involved. Good luck.

I told him this is quite rude because I have no plans and I see nothing in the pcb traces are hidden and ultra thin. I can't solve eventual shorts myself. The Gscartsw is functionnal but audio part has a problem I don't want to throw it and throw 270 bucks and 80 bucks of shipping and ton of hours trying to save it. Please bear with me and just give me the information I am asking I'm not asking money.

He answered me that it was my fault and his fault was trying to help me and he spent too much time with me.

He finished his message giving me a free hint that would help me in my personal life. "Time is money". And he spent few switches value working for free for me.

While we were dicussing this an electrician was home to do a diagnosis of my supposed ground loop there was nothing and he specially took a look to my gaming and music installations there was nothing wrong.

The device was dying so quick and everything else works fine without this unit.

I told him a disagree that this situation is normal and instead of trying to help me he started complaining here because he's tired

Man how disappointed and left behind I felt.

If time is money where's the community where's the Superg I knew ? If you are tired please don't shoot bullets on users and supporters this is wrong, I bought your first revisions while Bob was promoting your first units.

That's how I started with switches, and even if I bought bandridges, sold them to buy your better products, and promoted them all around me.

I will keep using your devices but I won't sit on this broken unit you don't even want to accept that it never worked correctly more than few days. Accusing me my house, and my incompetence..

Sorry it came to this but you broke the communication and got too rude to deal with.


Last edited by archimage on Mon May 10, 2021 10:52 pm, edited 1 time in total.

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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Mon May 10, 2021 5:57 pm 



Joined: 05 Mar 2017
Posts: 478
Location: Woodinville, WA
Why do you feel you deserve a refund?

I read the whole exchange and you monopolized his time, botched a repair, and you are mad he hurt your feelings?

Hire an electrician and buy another one.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Mon May 10, 2021 6:01 pm 



Joined: 21 Jul 2016
Posts: 42
@strygo

I hired electrician actually to diagnosis and proposed him to buy another unit from him and he refused. Really I did my best in this case.

I bought a unit which was dying by itself, just by inserting audio jack to speaker how normal is it ?

He fixed it and it died again, is it normal to spend 270 bucks and sit in a corner if he didn't want just to answer questions ?

I would never botch it if he didn't refuse to repair it, it's very tedious work believe me and I spent much more time than him on it, and I was only following his instructions, but it was a mess from the beginning.

And I tell you it's just the right channel missing probably nothing much, but the problem is why it dies so fast, and the older revisions still perfectly working ?

I am not saying his units are not good, it's definitely one of my best pieces of hardware, I'm still a power user and big fan of the ones I have, beside everything that happened, and he look like a nice person from the interviews I saw, BUT THIS SPECIFIC unit has something wrong, not the house, but it was too much for him to handle, so he decided it's too much for him, too bad for me.

Now that he told me time is money and I will not give you any information, why should I sit on this broken communication ?

And still making it public so you can blame me publicly.

If I was any reader I would support him naturally but please just put yourself in the situation, I am very surprised and disappointed, but at the same time I understand it's too much work this scart business.

But I'm not paying it from my pocket.

It was my 5th unit bought from him, I didn't deserve to be let down like and sit on a loss which started not by my fault.

The time you spend with a consumer is a matter of point of view, you can check the messages I said nothing bad, I was just looking for data.

And by the way, it was a lie that he was sleeping, my last message to him dates back 6 days ago and he stated he wouldn't answer anymore.

So I opened the dispute so paypal can mediate between us because I had no choice, I explained everything to them because he closed the communication with me just because I was asking him questions.


Last edited by archimage on Tue May 11, 2021 12:05 am, edited 6 times in total.

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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Mon May 10, 2021 6:11 pm 



Joined: 01 Mar 2018
Posts: 730
strygo wrote:
Why do you feel you deserve a refund?

I read the whole exchange and you monopolized his time, botched a repair, and you are mad he hurt your feelings?

Hire an electrician and buy another one.


He did hire an electrician who approved of his entire setup. Likely a crummy electrician, but here we are. I don't see how he's entitled to a refund either, so I look forward to reading this back and forth in the future. Getcha popcorn ready!


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Mon May 10, 2021 6:13 pm 



Joined: 21 Jul 2016
Posts: 42
I told you the unit didn't work normally from the beginning, if you don't want to believe me it's up to you.

I don't understand the concept of buying something, you use it like anyone else here, and like any other unit you have it dies because you plugged the audio and you sit on your loss, and the guy telling you he doesn't want to help you anymore.

Thank you for making this public @superg this is far beyond the idea I had from you but I won't dig much more into this.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Mon May 10, 2021 6:18 pm 


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Joined: 06 Jul 2014
Posts: 1547
Location: US, MI
archimage wrote:
But I'm not paying it from my pocket.

The switches don't die by themselves. You're lucky that other switches still work but that doesn't mean there is no problem, by connecting the same devices to other switches you just put to a voltage stress different IC's like multiplexers and potentially your consoles. You abuse the use and ignored everything I warned you about, you fixed/killed the switch multiple times. It's all public here: https://www.dropbox.com/sh/0tyl2g14lbpb ... HbFFa?dl=0 - you won't turn it around this time, everybody can read everything and decide for themselves.

You're a thief and I will make sure everybody knows that and I will follow any legal course so you pay for everything.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Mon May 10, 2021 6:22 pm 



Joined: 21 Jul 2016
Posts: 42
Please stop victimizing again, and put some humility in your words, your device can be as perfect as it can be, it will last like the 4 other ones which work perfectly 24h 7/7, for more than 4 years hands down.

If you say i'm lucky then something randomly kills this specific unit, and there's another reason than my incompetence.

This unit did last 1 month and died few days after the fix and you call me thief ?

I'm not entering this game of putting screenshots it's childish and mean, you violate privacy doing this.

In fact this is sad, like the words you used to end the support.

Give me a break.


Last edited by archimage on Mon May 10, 2021 11:04 pm, edited 4 times in total.

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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Mon May 10, 2021 6:28 pm 


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Joined: 06 Jul 2014
Posts: 1547
Location: US, MI
archimage wrote:
Ok, I am a switch killer, it's my hobby, I did it on purpose by inserting the jack, I like to buy switches and ask for money.

No, you're not. You're incompetent and irresponsible switch owner who refused to listen for 5 months and have a record for damaging the switch for more than 3 times. And now a thief who is trying to steal my money.

archimage wrote:
I'm not entering this game of putting screenshots it's childish and mean.

Everything is already posted, there is nothing else to post. Just leave and I will see you later and I will hold you accountable for everything.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Mon May 10, 2021 6:33 pm 



Joined: 21 Jul 2016
Posts: 42
I repeat myslef I plugged a jack from the rca breakout to the speaker and it died immediately, I followed everything you told me but you're omitting things because you're stubborn and you want me to be responsible of everything that could happen without proving the cause. I did the same exact operation with the older revisions it NEVER happened, and they are rock solid since 4 years.

The security precautions you did for the 5.3 didn't protect it from dying in a situation where no other hardware in my house dies including 4 units of your own hardware.

I don't know if it's revision specific or unit specific, but this doesn't happen with the other equipment I'm using since 18 years i'm living here.

If you don't want to believe it's me ok, you're on your right. But it's also my right to claim it's not my fault and open a dispute especially if you break the communication.

I am incompetent yes, it's not my job to repair cms, but I didn't open it before it died both times it fried in a normal use with a BVM, hence a set of speakers.

The repairs came AFTER it died, and after your instructions. You just forgot to tell me about the amp the first time but it's ok.

Seeing someone I valued like you letting me down and cynically telling me free hints about time is money for my personal life, this makes me forget we are in a gaming hobby actually. this is the only reason I would like to pay a device that price and turn my back to chinese knockoffs, the support. I don't even understand you just let down a power user who spent arournd 1000 euros in your devices and praise them from the beginning.

Even worse I don't understand you stop ALL production just for ONE defective unit case, this is really strange behaviour.

It's been too much stress to handle for you, it's ok, take a break it's just material and we learn from this there are more important things in life. My case would have been good for a better revision. If you're done with gscartsw I can understand, the market is very difficult niche, but now publicly calling me a thief because I opened a dispute you're going too far in you lack of respect of someone who was supporting you actually, sorry if you took things as an insult, I never ever insulted you, but you're doing it.

Go on with your screenshots, and threats this is disgusting, i'm done with this.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Tue May 11, 2021 12:05 am 


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Joined: 06 Jul 2014
Posts: 1547
Location: US, MI
archimage wrote:
I repeat myslef I plugged a jack from the rca breakout to the speaker and it died immediately, I followed everything you told me but you're omitting things because you're stubborn and you want me to be responsible of everything that could happen without proving the cause. I did the same exact operation with the older revisions it NEVER happened, and they are rock solid since 4 years.

Even worse I don't understand you stop ALL production just for ONE defective unit case, this is really strange behaviour.

Go on with your screenshots, and threats this is disgusting, i'm done with this.

My switch test harness is exactly like your setup, you silly goose!
I use PVM and externally powered speakers with 3.5 audio jack<-RCA<-BNC-SCART breakout board. When I test the switches I use modified HDretrovision Genesis ROM which constantly outputs interleaved audio :). I power up the switch, flash the firmware, then insert cable into one output, cycle through each input, stop with input 8, check DIPs and finally check the 2nd SCART output, all hotplugging! Your switch was checked exactly like this (as everybody's else) before the initial shipment and it was rechecked this way after my repair and left overnight running.
I'm manufacturing v5.3 up to 1 year LOL, there are hundreds of units powering people's setup.
You're just sore looser who is miserably trying to get out of the stupid situation you've got yourself into, an effed thief leveraging paypal to steal funds.
People like you are the scum of retro gaming community, just GTFO.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Tue May 11, 2021 12:36 am 



Joined: 21 Jul 2016
Posts: 42
How can I break an audio amp of this particular device without breaking any of the other 3 other Gscartsw i'm perfectly happy with ? Being lucky ? For 4 years ? How can all these consoles be still alive then ? Luck ? It's been 18 years i'm living there.

Are you pretending it's random if a unit will die or not compared to the others ?

I'm not talking about all your production, I'm talking about this specific unit I have there and dying each time.

I'm customer of a lot of people and never had any problem, everything turned out well.

But you it's the first time I see this, after 1K spent on your business you are treating me miserable.

I'm not a thief, I opened a dispute because you broke the communication, and the device is still not fixed, what you call fixed fries directly when I hook it, something is wrong and you don't want to accept it.

You decided to stop helping me because your repair didn't solve the problem. It's because it's too much for you to handle a customer when something doesn't go as you want it to go.

And you know the pcb is very fragile and difficult to handle, and it's time consuming to dismount remount the case.

I have no interest to break units on purpose, and now I'm sick answering your insults.

A dispute could be solved with a happy ending, just a working unit as it should ! I don't care if it's repaired or new, I want it working but you prefer insults or just call me miserable and abandon support.

Again I don't believe you stop production just because of me, you can question yourself a bit.

I'm very happy with the first devices I have nothing to say about them, but you're not a god, I have 5 of your devices, one is too fragile and dies practically every time I hook it, it should have been taken care of at least for all the support I gave you.

Good luck with your business.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Tue May 11, 2021 1:01 am 


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Joined: 06 Jul 2014
Posts: 1547
Location: US, MI
archimage wrote:
How can I break an audio amp of this particular device without breaking any of the other 3 other Gscartsw ? Being lucky ? For 4 years ? How can all these consoles be still alive then ? Luck ? It's been 18 years i'm living there.

I already explained that, I'm sure those switches are getting voltage backfire if you connect it like this, it's just multiplexers range is wider comparing to the amplifier in the new version, -5V..5V so it withstands it. Or your other rooms don't have issues - the key thing, I don't know your setup, it's up to you to find and remedy this problem. It might die in the future though (and I would not feel sorry for that).

archimage wrote:
Are you pretending it's random if a unit will die or not compared to the others ?

I wish I just replace your unit back when you send it for the repair just to prove that you will kill another one exactly like this. But not happening now, you made it worse for yourself, now reap what you sow.

archimage wrote:
You decided to stop helping me because your repair didn't solve the problem. It's because it's too much for you to handle a customer when something doesn't go as you want it to go.

I decided to stop helping you after 2 things:
1. wasting days and days for helping you and you kept mauling the switch, losing the components, breaking the traces and now stealing my money.
2. you insulted me a few times in the process, remember - it's all published and everybody sees that.

archimage wrote:
I have no interest to break units on purpose, and now I'm sick answering your insults.

And yet you do, just leave.

archimage wrote:
A dispute could be solved with a working unit, I don't care if it's repaired or new, I want it working but you prefer insults or just call me miserable and abandon support.

You won't get a dime from me and you can forget about ordering any of my products.

archimage wrote:
Again I don't believe you stop production just because of me, you can question yourself a bit.

I'm not stopping the production, CastleMania will handle all customers, I will be shielded from the guys like you. I am stopping direct orders and paypal sales. That same version will be available there. But I will make sure guys like you won't be able to order that.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Tue May 11, 2021 1:25 am 



Joined: 21 Jul 2016
Posts: 42
Me insulting you ? Where is it ? The only thing I told you is it was sad and rude for me to stop the support while I was asking you information about pinouts, I don't have plans to have any clue what's going on on this pcb. I also told you "please bear with me just by answering my questions". Please prove I've been insulting you, there's no such thing in our discussion.

I started explaining my setup it's practically the same in each room. And I switched/simplified equipment, it was just hooked to a speaker nothing more nothing less, and 3 consoles, and now i'm using the older Gscartsw in this exact setup without any issue, so you're telling me you don't want to sell me another one because it will die, this is not true with older revision so something has to be found out for the sake of everyone and for future users, not only me who could fall in the same sound issue.

And after all what is the problem trying with a new unit ? I proposed to buy it not asking you to send it for free ? You didn't want to know if it's unit specific ?

I'm not stealing anything, I just opened a dispute because you broke the communication, it's a lie that you were sleeping and you didn't have time, 6 days passed since you told me it was your last answer, and good luck. Now you are behaving really bad, the same as you started to do when you told me you would drop support and "I spent few switches value making you work for free". It's not just about money when you pinpoint an issue, it's about supporting a buyer using it in usual conditions, avoiding any other case like this, so you weren't losing much answering questions, and changing an amp you couldn't tell me about because you misread that I told you it was a 5.3 unit.

I'm leaving yes but not without defending myself, and with no regrets, just a bitter taste because you started disppointing me when started complaining during the support, and it ended very bad giving me morality that time is money, you are talking about a community, but this is a good niche for you as long as people are happy. When it goes wrong you started to become agressive and defensive, it's disrespectful for all the money I spent too trying to pinpoint a problem that didn't involve opening the switch from the starting point, and after your repairs.

I followed your fixes and never done any replacement of random parts like you said, they were damaged for sure because of the heat gun and the fragility of the thin traces.

Now your publishing private information, as a seller I find this completely disrespectful, you could end this case in a good way trying to find the solution for this problem, but you choose to insult and use private discussion publicly which is completely amazing.

I did my best to explain everything, I have nothing to hide, I'm happy to pay 270$ for working units as they are excellent pieces of hardware, but not for this last one I got from you sorry if it's like this, the real cost is even higher.

Thanks for dragging drama here instead of really giving the support I was waiting for after investing on 5 units, this is a good lesson, I turned out being a thief and problem for the retro community.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Tue May 11, 2021 12:22 pm 


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Joined: 06 Jul 2014
Posts: 1547
Location: US, MI
archimage wrote:
Thanks for dragging drama here instead of really giving the support I was waiting for after investing on 5 units, this is a good lesson, I turned out being a thief and problem for the retro community.

Just FYI, I also posted it on my website.


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 Post subject: Re: gscartsw / gscartsw_lite / gcompsw switches support thre
PostPosted: Tue May 11, 2021 12:39 pm 



Joined: 21 Jul 2016
Posts: 42
Ok you post screenshots of our private conversation which is already ridiculous method because I have nothing to hide from anyone.

I demand that you show even one single insult coming from me in these screenshots.

I have never ever insulted you, I always talked to you with courtesy and humility, always following your instructions, and like I said I just told you it was rude and sad you want to stop giving me informations about pinout i'm asking, and turning your back while I was looking for a way to fix the right audio channel.

I was asking you politely to bear with me until it's fixed, because I have no plans of the device, just asking you answering my questions, this is something I do in my spare time to help.

You told me you stop answering, I just opened the dispute to have a mediation, because you brutally stopped, and nou you are reacting like I was putting my hands in your pocket, don't forget I spent around 1K on your products from, supporting you for 4 years.

Now at the same time you're dragging me here to defend myself against your insults publicly as a thief, a goose, miserable, and telling me to GTFO.

That's amazingly sad how people get overconfident about their products when they are good to the point they tell their customers they have to pay for support when a device has a problem.

The fact that you told me the time involved answering my questions is the same price as few switches has been offending me as a customer.

You don't even have any one single doubt that it could be something you didn't notice, or just a failure you simply can't cope with this particular unit.

I'm not as skilled as you in electronics, but I know few things, and I know you can make mistakes too, you forgot to tell me there was LM2904 chip even if I told you it was 5.3, this is a mistake from and you don't even accept it. Everyone can make mistakes and forget things in a rush or for economy.

Your fix involved changing the amp, you asked me 40 euros I paid, no problem I never had one single time refused sending you money.

But you seem to feel like unquestionable person when I tell you it got busted just by plugging it like the other switches, for you I broke it.

These methods are low, you are trying to turn people against me in a cynical way, and of course lot of people will defend you because they have interest with you, not me.

But I will answer to this each time you calomny.


Last edited by archimage on Tue May 11, 2021 1:01 pm, edited 1 time in total.

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